Service Coordinator

Company: Johnson Health Tech Companies
Location: Torrance
Posted on: May 4, 2024

Job Description:

Job Type

Full-time

Description

Position Overview:

Under the direction of the Sr. Sales Manager, the Service Coordinator is someone who performs and oversees a variety of service duties in accordance with company policies and procedures. This is a non-supervisory position.

Responsibilities:

--- Collaborate with the service coordinator lvl II to ensure adequate service levels are met and service documentation is current.

--- Provide service coordinator lvl III and Sr Sales Mgr weekly service/defect reports

--- Manage parts inventory

--- Manage parts ordering

--- Take all inbound customer service calls (estimated to be about 15-20% of workload)

--- Assist field technicians in troubleshooting

--- Create service SOPs

--- Manage open box inventory and refurbishment process

--- Maintain parts lists and technical drawings

--- Seek, promote, generate, and communicate potential sales leads to outside sales staff

--- Assist in scheduling, organizing, and attending tradeshows

--- Assist in maintaining showroom

--- Conduct service training

General Sales Support

--- Cross train with Inside Sales Coordinators for coverage

--- Become an additional contact for direct customer sales

--- Assist Inside Sales Reps with managing sales duty overflow

--- Assist and complete special projects as required

--- Assist with customer visits to corporate offices or dealer meetings

--- Communicate effectively and often with sales team, customers and all internal departments

--- Prepare, manage, and ship sales materials to dealers.

--- Assist with tradeshow set-up/teardown

Maintain Work Practices:

--- All paperwork and database entries filled out completely and accurately

--- Maintain work area to 5S standards as posted in work area

--- Maintains a professional image by projecting a positive and professional demeanor to all internal and external contacts

Marginal Job Functions:

--- Follow all related SOP's

--- Other duties and responsibilities as needed

Requirements

Education:

--- Associate degree or combination of equivalent of education and experience preferred

Experience:

--- Previous history in any of the following: Customer Service, Call Center, Field Service (service technician), Inside Sales and/or Sales Support, and inventory management.

--- 1 - 3 years of experience in customer service preferred

Other Requirements:

--- Proficient in Excel, Work, PowerPoint, Outlook, Internet

--- Not required but strongly preferred: Experience in Microsoft CRM and SAP.

--- Occasional domestic travel will be required

--- Occasional field service work will be required

--- Valid driver's license is required

Benefits:

We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:

--- Health & Dental Insurance

--- Company paid Life Insurance

--- 401(k)

--- Paid Time Off benefits

--- Product discounts

--- Wellness programs

EOE/M/W/Vet/Disability
#ZR #Ops3

Salary Description

$23.00 per hour

Keywords: Johnson Health Tech Companies, Pasadena , Service Coordinator, Other , Torrance, California