Collections Associate

Company: Everbridge
Location: Pasadena
Posted on: April 8, 2021

Job Description:

Reporting to the Manager of Accounts Receivable in the Finance and Accounting Dept., located in Pasadena, CA. This position is remote/home-based until a safe return to work date is scheduled. The Accounts Receivable Team is seeking a Collections Associate to be responsible for reviewing and monitoring assigned accounts, resolving customer billing problems and reducing delinquency. The key to this role requires 1-3 years of business-facing collections experience, excellent customer service, communication sand analytical skills, and the ability to work independently and make decisions that fall within the policy. What you'll do:

• Review and monitor assigned accounts and all applicable collection reports.
• Collect customer payments in accordance with payment due dates
• Making outbound collection calls and sending email correspondence to encourage payment of delinquent accounts.
• Resolve client-billing problems and rescues accounts receivable delinquency.
• Identify issues attributing to account delinquency and discuss them with management.
• Provide timely follow-up on payment arrangements.
• Mail and fax any necessary documents that are required and follow up.
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
• Updating client's collection information & collection notes in software (NetSuite) as needed.
• Cash application & charging of credit card.
• Performing special projects as assigned. What you'll bring:
  • Bachelor's degree in Accounting or Business preferred or 4 years related experience
  • 1-3 years' experience in accounts receivable
  • Ability to analyze information
  • Strong skills in problems solving
  • Strong computer skills; Excel is a must
  • Ability to work independently in fast-paced, team oriented environment
  • Ability to work under pressure and meet deadlines
  • Must be organized, detail oriented and produce accurate work
  • Must be a team player with strong work ethics
  • Must be dependable and trustworthy
  • Excellent verbal and written communication skills At Everbridge, we have a mission that matters --- to keep people safe and businesses running-- during critical events. Our "Bridgers" join Everbridge to make a positive impact on the world through their work. The core of our company culture is built around making a difference. Our people are dedicated to solving problems during difficult times and challenging situations as our software was built to save lives. We are a rapidly growing organization transforming the field of critical event management and need passionate, committed and determined individuals to help us carry out our mission. Our environment is dynamic, and our culture is constantly evolving and expanding in order to provide the best employee experience. Click here --to learn more about what we do. Passionate about our mission? Want to #BeTheBridge? Apply to be a part of our team today! Everbridge is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, creed, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Keywords: Everbridge, Pasadena , Collections Associate, Accounting, Auditing , Pasadena, California