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Supervisor PBS Collections

Company: Kaiser Permanente
Location: Pasadena
Posted on: June 12, 2022

Job Description:

Under the direct supervision of the PBS Collections Manager, this position is responsible for the day to day operations of the Collection Department to ensure they are in compliance with organizational & industry standards. Supervises the collection team staff activities that promote best practices for collection efficiency & maximization of revenue. Supervises daily activities of the hourly staff to ensure maximum collection of all receivable revenue & miscellaneous revenue. Identifies quality issues, advises management & implements solutions. Builds an effective team by demonstrating team leadership, budget development & management, work plan development & project implementation skills. Creates strong customer service orientation & collaboration, results orientation & strategic thinking within the Collections unit.
Essential Functions:

  • Provides overall supervision of the collections department, contributes & ensures accurate & timely collection of all appropriate revenue for PBS.
  • Recruits & maintains a competent, motivated & qualified staff including disciplining, counseling, coaching, advising, training, termination & resolution of personnel issues.
  • Conducts performance evaluations for staff.
  • Monitors & measures collection performance against cash performance targets by collector, by payer category, by medical center & division, & maintains communication between the collections teams & service area PBS teams.
  • Identifies & develops new products & services to enhance recoveries.
  • Communicates updated procedures & information to all involved parties.
  • Ensures effective financial management of Accounts Receivable, to include financial tracking & analysis of financial recoveries & performance.
  • Plans & implements departmental programs & systems that provide analytical support on financial issues.
  • Authorizes refunds, write offs & adjustments up to a specified amount.
  • Provides consulting expertise to business function areas & coordinates/conducts required training as identified from various sources or externally m&ated requirements; stays abreast of all regulatory changes & requirements; implements & communicates changes to department & service area staff within PBS.
  • Ensures timely & accurate processing of industrial, TPL, COB, commercial insurance, Medi-Cal, & outpatient Medicare & self pay accounts in accordance with best practices, defined process flows & procedures & applicable legislative & regulations.
  • Ensures consistent application of processing procedures, policies & personnel practices among the employees on the collection team & promotes organization & division strategic objectives.
  • Supervises the work of the staff in maintaining high quality of work with revenue enhancement & customer service focus, through monitoring operational performance, & implementation & improvement options for either/or Northern & Southern California.
  • Ensures consistent application of divisional wide operational practices, policies & procedures.
  • Develops, recommends, implements & monitors goals, objectives, & performance st&ards Tracks & analyzes financial recoveries of outside vendors, ensuring effective performance.
  • Plans, develops, & implements administrative strategies consistent with business plans, organizational goals, health plan member service agreements & federal & state law.

    • Ensures appropriate financial reporting & accounting of revenue.
    • Ensures preparation of Northern &/or Southern California general accounting documents for monthly revenue & PBS financial reports.
    • This job description is not all encompassing.
      Basic Qualifications:
      Experience
      • Minimum three (3) years experience leading, managing and supervising staff, preferably in a healthcare environment.Education
        • Bachelor's degree required, OR four (4) years of experience in a directly related field.
        • High School Diploma or General Education Development (GED) required.License, Certification, Registration
          • N/A
            Additional Requirements:
            • Collection Management experience in a health care setting.
            • Familiarity with specific lines of business (e.g. billing, collections, governmental programs, etc).
            • Knowledge of applicable state and federal regulations related to billing and collections.
            • Knowledge in budgeting and accounting principles and of personnel/labor laws and regulations.
            • Knowledge of systems requirement development and user acceptance testing.
            • Excellent negotiating and analytical skills.
            • Demonstrated interpersonal skills in dealing with employees and all levels of management. User knowledge of word processing and spreadsheet software and mainframe systems.
            • Strong verbal and written communication skills and excellent presentation skills.
            • Must be able to work in a Labor/Management Partnership environment.
              Preferred Qualifications:
              • Knowledge and understanding of the relationship between management and union contracts and work within the parameters of the Labor management partnership, preferred.
                PrimaryLocation : California,Pasadena,East Annex - Parsons
                HoursPerWeek : 40
                Shift : Day
                Workdays : Mon, Tue, Wed, Thu, Fri,
                WorkingHoursStart : 08:00 AM
                WorkingHoursEnd : 05:00 PM
                Job Schedule : Full-time
                Job Type : Standard
                Employee Status : Regular
                Employee Group/Union Affiliation : NUE-SCAL-01-NUE-Non Union Employee
                Job Level : Team Leader/Supervisor
                Job Category : Accounting, Finance & Actuarial Services
                Department : Patient Financial Services - Medicaid Unit
                Travel : No
                Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Keywords: Kaiser Permanente, Pasadena , Supervisor PBS Collections, Accounting, Auditing , Pasadena, California

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