Supervisor PBS Collections
Company: Kaiser Permanente
Location: Pasadena
Posted on: June 12, 2022
Job Description:
Under the direct supervision of the PBS Collections Manager,
this position is responsible for the day to day operations of the
Collection Department to ensure they are in compliance with
organizational & industry standards. Supervises the collection team
staff activities that promote best practices for collection
efficiency & maximization of revenue. Supervises daily activities
of the hourly staff to ensure maximum collection of all receivable
revenue & miscellaneous revenue. Identifies quality issues, advises
management & implements solutions. Builds an effective team by
demonstrating team leadership, budget development & management,
work plan development & project implementation skills. Creates
strong customer service orientation & collaboration, results
orientation & strategic thinking within the Collections unit.
Essential Functions:
- Provides overall supervision of the collections department,
contributes & ensures accurate & timely collection of all
appropriate revenue for PBS.
- Recruits & maintains a competent, motivated & qualified staff
including disciplining, counseling, coaching, advising, training,
termination & resolution of personnel issues.
- Conducts performance evaluations for staff.
- Monitors & measures collection performance against cash
performance targets by collector, by payer category, by medical
center & division, & maintains communication between the
collections teams & service area PBS teams.
- Identifies & develops new products & services to enhance
recoveries.
- Communicates updated procedures & information to all involved
parties.
- Ensures effective financial management of Accounts Receivable,
to include financial tracking & analysis of financial recoveries &
performance.
- Plans & implements departmental programs & systems that provide
analytical support on financial issues.
- Authorizes refunds, write offs & adjustments up to a specified
amount.
- Provides consulting expertise to business function areas &
coordinates/conducts required training as identified from various
sources or externally m&ated requirements; stays abreast of all
regulatory changes & requirements; implements & communicates
changes to department & service area staff within PBS.
- Ensures timely & accurate processing of industrial, TPL, COB,
commercial insurance, Medi-Cal, & outpatient Medicare & self pay
accounts in accordance with best practices, defined process flows &
procedures & applicable legislative & regulations.
- Ensures consistent application of processing procedures,
policies & personnel practices among the employees on the
collection team & promotes organization & division strategic
objectives.
- Supervises the work of the staff in maintaining high quality of
work with revenue enhancement & customer service focus, through
monitoring operational performance, & implementation & improvement
options for either/or Northern & Southern California.
- Ensures consistent application of divisional wide operational
practices, policies & procedures.
- Develops, recommends, implements & monitors goals, objectives,
& performance st&ards Tracks & analyzes financial recoveries of
outside vendors, ensuring effective performance.
- Plans, develops, & implements administrative strategies
consistent with business plans, organizational goals, health plan
member service agreements & federal & state law.
- Ensures appropriate financial reporting & accounting of
revenue.
- Ensures preparation of Northern &/or Southern California
general accounting documents for monthly revenue & PBS financial
reports.
- This job description is not all encompassing.
Basic Qualifications:
Experience
- Minimum three (3) years experience leading, managing and
supervising staff, preferably in a healthcare
environment.Education
- Bachelor's degree required, OR four (4) years of experience in
a directly related field.
- High School Diploma or General Education Development (GED)
required.License, Certification, Registration
- N/A
Additional Requirements:
- Collection Management experience in a health care setting.
- Familiarity with specific lines of business (e.g. billing,
collections, governmental programs, etc).
- Knowledge of applicable state and federal regulations related
to billing and collections.
- Knowledge in budgeting and accounting principles and of
personnel/labor laws and regulations.
- Knowledge of systems requirement development and user
acceptance testing.
- Excellent negotiating and analytical skills.
- Demonstrated interpersonal skills in dealing with employees and
all levels of management. User knowledge of word processing and
spreadsheet software and mainframe systems.
- Strong verbal and written communication skills and excellent
presentation skills.
- Must be able to work in a Labor/Management Partnership
environment.
Preferred Qualifications:
- Knowledge and understanding of the relationship between
management and union contracts and work within the parameters of
the Labor management partnership, preferred.
PrimaryLocation : California,Pasadena,East Annex - Parsons
HoursPerWeek : 40
Shift : Day
Workdays : Mon, Tue, Wed, Thu, Fri,
WorkingHoursStart : 08:00 AM
WorkingHoursEnd : 05:00 PM
Job Schedule : Full-time
Job Type : Standard
Employee Status : Regular
Employee Group/Union Affiliation : NUE-SCAL-01-NUE-Non Union
Employee
Job Level : Team Leader/Supervisor
Job Category : Accounting, Finance & Actuarial Services
Department : Patient Financial Services - Medicaid Unit
Travel : No
Kaiser Permanente is an equal opportunity employer committed to a
diverse and inclusive workforce. Applicants will receive
consideration for employment without regard to race, color,
religion, sex (including pregnancy), age, sexual orientation,
national origin, marital status, parental status, ancestry,
disability, gender identity, veteran status, genetic information,
other distinguishing characteristics of diversity and inclusion, or
any other protected status.
Keywords: Kaiser Permanente, Pasadena , Supervisor PBS Collections, Accounting, Auditing , Pasadena, California
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