Hotel Night Auditor
Company: Vagabond Inn Executive - Pasadena
Posted on: October 12, 2019
Vagabond Inn Executive Pasadena--Brief Summary of Job: Responsible
for closing hotel books at night, --while assisting our guests
efficiently, courteously, and professionally --in all front office
related functions including reservations.--Essential Functions and
Responsibilities of the job include but are not limited
to:----------Maintain a friendly, cheerful and courteous demeanor
at all times, while providing personalized service to hotel guests.
--------Communicate effectively with guests and fellow team
members. --------Greet arriving guests and complete established
check-in procedures --on a daily basis in order to ensure that
guests are fully satisfied. --------Facilitate guest departures on
a daily basis by following --established procedures in order to
close guest accounts and determine --future room availability.
--------Regularly calculate and/or post monies, receipts, guest
accounts and --other forms of credit using proper cash handling
methods and --established procedures in order to present the guest
with accurate hotel --charges upon check-out. --------Courteously
answer inquiries and accept reservations, both in person --and over
the phone. Accurately and professionally communicate hotel --rates
and information, utilize suggestive selling techniques,
--demonstrate advantages and create value for our guests.
--------Maintain good guest relations by keeping abreast of all
in-house and --area functions in order to answer questions and
concerns with timely --and knowledgeable responses in person and on
the phone. --------Operate the PBX equipment by accepting incoming
calls and assisting --out-going calls, setting wake-up calls and
communicating to guests to --ensure timely and efficient service.
--------Control and balance cash and credit transactions at the
front desk --and maintain complete responsibility for personal bank
as specified by --hotel policy. --------Run night audit final after
insuring all revenues are in balance nightly. --------Process all
guest mail, messages and faxes by receiving, sorting, --notifying
and distributing to mailboxes and to guests in order to ensure
--the information is received by guests in a timely manner.
--------Contribute to and maintain established information and
communication --sources such as department and front desk log books
in order to enhance --department communications and operations.
--------Provide assistance to other team members and departments to
--contribute to the best overall performance of the department and
hotel. --------Perform other duties as assigned, requested or
deemed necessary by management.--Qualifications:
Knowledge/Education/Experience: Minimum of two (2) years hotel
front --desk experience preferred. Knowledge of hotel front desk
operations and --procedures. Skills/Abilities/Other Requirements:
English speaking. Good customer --service, communication skills
(written and verbal) and attention to --detail. Ability to
prioritize, organize and make good judgments. Basic --accounting
procedures, typing, cash register and computer skills.
--Dependable. Physical Requirements: Standing for long periods of
time. Walking --indoors, outdoors, up and down stairs, sitting.
Frequently bending, --stooping, twisting, reaching, lifting and
carrying. Reaching above, at --and below shoulder level. Lifting
and carrying unassisted up to 20 lbs.--Additional Comments: Must be
aware of the importance of safety and security. Endeavor to be
conscious of safety and security at all times. Friendly and
courteous to guests and fellow team members at all times.
--------We are currently remodeling the hotel lobby & breakfast
area. We expect the project to continue through mid-December, but
we will still serve breakfast in a different room. We apologize for
the inconvenience this might cause you during your stay and we
appreciate your understanding.The Vagabond Inn Executive in
Pasadena is central to all of Los Angeles and Southern California,
and features the Rose Bowl Stadium, California Institute of
Technology (Cal Tech) and Old Town Pasadena just blocks away. Fly
into Pasadena by way of Bob Hope Burbank Airport (BUR) or Los
Angeles International Airport (LAX) - both within driving distance
for leisure or business travelers meeting in Downtown Pasadena's
business district.--Guests staying at Vagabond Inn Pasadena can
easily visit the Pasadena Convention Center, Dodger Stadium,
Griffith Park Observatory, Downtown Los Angeles, Huntington
Library, Santa Anita Racetrack, Norton Simon Museum and all the
dining, shopping and nightlife of Old Town Pasadena.--Business
travelers will enjoy newly renovated hotel furniture, linens and
bathroom fixtures, as well as free Wi-Fi (5 star speed rating on
HotelWiFiTest) and ample workspace in the business center and
rooms. All guests also receive free parking and complimentary
deluxe continental breakfast, including waffles, pastries; juice,
coffee and tea to kick start your day. See a virtual tour of the
hotel here.--No matter what you're traveling for, Vagabond Inn will
serve you our own brand of Western Hospitality. Great Value,
Friendly People - it's how we do things.
Keywords: Vagabond Inn Executive - Pasadena, Pasadena , Hotel Night Auditor, Accounting, Auditing , Pasadena, California
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