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Hotel Night Auditor

Company: Vagabond Inn Executive - Pasadena
Location: Pasadena
Posted on: October 12, 2019

Job Description:

Vagabond Inn Executive Pasadena--Brief Summary of Job: Responsible for closing hotel books at night, --while assisting our guests efficiently, courteously, and professionally --in all front office related functions including reservations.--Essential Functions and Responsibilities of the job include but are not limited to:----------Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests. --------Communicate effectively with guests and fellow team members. --------Greet arriving guests and complete established check-in procedures --on a daily basis in order to ensure that guests are fully satisfied. --------Facilitate guest departures on a daily basis by following --established procedures in order to close guest accounts and determine --future room availability. --------Regularly calculate and/or post monies, receipts, guest accounts and --other forms of credit using proper cash handling methods and --established procedures in order to present the guest with accurate hotel --charges upon check-out. --------Courteously answer inquiries and accept reservations, both in person --and over the phone. Accurately and professionally communicate hotel --rates and information, utilize suggestive selling techniques, --demonstrate advantages and create value for our guests. --------Maintain good guest relations by keeping abreast of all in-house and --area functions in order to answer questions and concerns with timely --and knowledgeable responses in person and on the phone. --------Operate the PBX equipment by accepting incoming calls and assisting --out-going calls, setting wake-up calls and communicating to guests to --ensure timely and efficient service. --------Control and balance cash and credit transactions at the front desk --and maintain complete responsibility for personal bank as specified by --hotel policy. --------Run night audit final after insuring all revenues are in balance nightly. --------Process all guest mail, messages and faxes by receiving, sorting, --notifying and distributing to mailboxes and to guests in order to ensure --the information is received by guests in a timely manner. --------Contribute to and maintain established information and communication --sources such as department and front desk log books in order to enhance --department communications and operations. --------Provide assistance to other team members and departments to --contribute to the best overall performance of the department and hotel. --------Perform other duties as assigned, requested or deemed necessary by management.--Qualifications: Knowledge/Education/Experience: Minimum of two (2) years hotel front --desk experience preferred. Knowledge of hotel front desk operations and --procedures. Skills/Abilities/Other Requirements: English speaking. Good customer --service, communication skills (written and verbal) and attention to --detail. Ability to prioritize, organize and make good judgments. Basic --accounting procedures, typing, cash register and computer skills. --Dependable. Physical Requirements: Standing for long periods of time. Walking --indoors, outdoors, up and down stairs, sitting. Frequently bending, --stooping, twisting, reaching, lifting and carrying. Reaching above, at --and below shoulder level. Lifting and carrying unassisted up to 20 lbs.--Additional Comments: Must be aware of the importance of safety and security. Endeavor to be conscious of safety and security at all times. Friendly and courteous to guests and fellow team members at all times. --------We are currently remodeling the hotel lobby & breakfast area. We expect the project to continue through mid-December, but we will still serve breakfast in a different room. We apologize for the inconvenience this might cause you during your stay and we appreciate your understanding.The Vagabond Inn Executive in Pasadena is central to all of Los Angeles and Southern California, and features the Rose Bowl Stadium, California Institute of Technology (Cal Tech) and Old Town Pasadena just blocks away. Fly into Pasadena by way of Bob Hope Burbank Airport (BUR) or Los Angeles International Airport (LAX) - both within driving distance for leisure or business travelers meeting in Downtown Pasadena's business district.--Guests staying at Vagabond Inn Pasadena can easily visit the Pasadena Convention Center, Dodger Stadium, Griffith Park Observatory, Downtown Los Angeles, Huntington Library, Santa Anita Racetrack, Norton Simon Museum and all the dining, shopping and nightlife of Old Town Pasadena.--Business travelers will enjoy newly renovated hotel furniture, linens and bathroom fixtures, as well as free Wi-Fi (5 star speed rating on HotelWiFiTest) and ample workspace in the business center and rooms. All guests also receive free parking and complimentary deluxe continental breakfast, including waffles, pastries; juice, coffee and tea to kick start your day. See a virtual tour of the hotel here.--No matter what you're traveling for, Vagabond Inn will serve you our own brand of Western Hospitality. Great Value, Friendly People - it's how we do things.

Keywords: Vagabond Inn Executive - Pasadena, Pasadena , Hotel Night Auditor, Accounting, Auditing , Pasadena, California

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