Medical Assistant / Medical Receptionist

Company: Congress Associates
Location: Pasadena
Posted on: August 5, 2022

Job Description:

Purpose of Position: Assists with patient check-in and check out Supervision received: Office Manager Supervision exercised: None Physical Demands: Requires prolonged standing, bending, stooping, and stretching. Requires eye-hand coordination and manual dexterity. Lifts and carries items weighing up to 50 pounds. Lifts with assistance and positions patients in the appropriate positions for office procedures. Requires normal range of hearing and eyesight. Must be able to operate all related equipment. Working Conditions: Work is performed in a medical office environment, which can frequently be demanding. Involves frequent telephone and face-to-face contact with patients. Interaction with others is constant and interruptive. Examples of Duties: Greets patients as they enter the office in a prompt, courteous, and helpful manner. As needed-checks patients in, verifying appointments, insurance, demographic information, and updates into the practice management system as needed. As needed collects any fees due by the patient at the time of check-in or check out As needed balances payments received on a daily basis without error Receives and processes medical record requests per company procedure policy and Datafied Receives and processes company faxes. Calls/Fax prescriptions as instructed by physicians, Prepares daily worksheets for physicians. Reviews and manages On-call changes per physician request. Assists other front office receptionists and telephone room with the day-to-day workflow. Scheduled patients appointments according to practice guidelines Follows HIPAA guidelines in accordance with our office policy. Maintaining patient confidentiality at all times. Assists patients to their vehicles as directed by physician or supervisor. Phones: Answers telephone, screens calls, takes messages, and provides information within the scope of knowledge. Transfers call to appropriate extensions. Answers patient calls and schedules them with the appropriate physician and or department accommodating their personal needs and requirements. Maintains knowledge of the contracted insurance carriers and HMO products that CMA maintains business relationships. Answers and makes every attempt to answer adjuster---s questions regarding workers' compensation cases/claims. Answers patient---s calls regarding their appointments, work status, and insurance. Transfers phone lines to exchange at the end of each day. Receives and completes requests for patient medical records, acts as the liaison between COA and Datafied Prepares daily worksheets/charge tickets for physicians Assists front desk staff with their day-to-day workflow. Process Improvement: Meets regularly with Office Manager to achieve continuous improvement for an efficient and effective medical practice. Attends required meetings and participates in professional development activities. Work Area: Maintains a professional and quiet workplace Reports equipment malfunctions immediately to the Office Manager Makes the necessary arrangements for repairs and/or maintenance at the direction of the Office Manager. Maintains examination rooms in a neat and orderly fashion. Stocks necessary medical supplies. Education & Experience: High School Graduate or equivalent education/experience. Knowledge of medical practice and terminology helpful. Knowledge of a second language helpful. Medical Assistant certification Work Aptitudes: Ability to accept direction and assume responsibility Ability to set priorities in front of multiple requests Ability to analyze problems and follow through with solutions Accountabilities: Continuously demonstrates the values (standards of conduct) established

Keywords: Congress Associates, Pasadena , Medical Assistant / Medical Receptionist, Administration, Clerical , Pasadena, California