Customer Service Representative

Company: Robert Half
Location: Huntington Beach
Posted on: January 23, 2026

Job Description:

Job Description Job Description We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Huntington Beach, California. In this role, you will play a key part in assisting individuals with the enrollment process, ensuring accuracy and providing exceptional support. This position offers the opportunity to work in the dynamic healthcare industry, contributing to a seamless onboarding experience for new members. Responsibilities: • Respond to inquiries from internal and external customers, providing timely and attentive assistance. • Resolve issues and concerns related to enrollment through claims, emails, and call tracking systems. • Accurately enter and maintain enrollment applications and member information in the company's database. • Process enrollment applications and manage dis-enrollments, ensuring compliance with guidelines. • Verify enrollment statuses with clients and address discrepancies as needed. • Investigate and resolve system rejections related to enrollment data. • Collaborate with team members to address exceptions and take corrective actions to ensure proper member enrollment. • Conduct daily and monthly reconciliation of files and verify data accuracy against source documents. • Maintain organized records in the enrollment database and manage member eligibility changes. • Perform other duties as assigned to support the enrollment process.• Associate's Degree or equivalent education and experience. • Minimum of one year experience in data entry and usage of Microsoft Office; Medicare Managed Care experience preferred. • Strong knowledge of Medicare guidelines is advantageous. • Exceptional organizational skills with attention to detail. • Detail-oriented approach and excellent customer service abilities. • Proficiency in Microsoft Excel and Word, with fast and accurate data entry skills (55 WPM preferred). • Ability to adapt to changing circumstances and work across multiple computer systems. • Capacity to read and interpret technical procedures or government regulations and write basic correspondence.

Keywords: Robert Half, Pasadena , Customer Service Representative, Administration, Clerical , Huntington Beach, California