Customer Service Rep II
Company: TalentBurst, Inc.
Location: San Diego
Posted on: January 23, 2026
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Job Description:
Job Description Job Description Customer Service Rep II San
Diego, CA 4 MONTHS Responsibilities: Responsible for the timely and
accurate data entry and input of customer orders into our
Enterprise Resource Planning (ERP) system. Enter and accurately
process a high volume of daily orders (150 200 daily). Initiate
customer contact via phone and/or email communication on an
as-needed basis to verify order information. Provide exceptional
service to inbound customers over the phone and via email to place
new orders and provide availability and delivery information.
Responsible for the electronic processing and exception handling of
electronic orders in the system. Consistently meet or exceed
productivity and quality expectations to support legendary service
targets and surpass customer satisfaction; identify and solve any
potential roadblocks that could affect those goals. Confidently
navigate multiple system applications to deliver legendary service
in every interaction throughout the order life cycle. Run reports
generating order-entry snapshots to keep the team informed on daily
progress and trending versus goals. Be an agent of change listen to
ideas, share thoughts, and work together to implement process
improvements. Escalate customer issues to management. Provide
ongoing data-entry support to the Customer Care Department on an
as-needed basis. Assist Associate Customer Service Representatives
with addressing customer expectations. Identify any discrepancies
or potential obstacles that could impact on-time delivery and
effectively communicate with the customer for timely resolution. Be
the subject-matter expert on the intricacies and fulfillment
criteria of multiple ordering platforms. Be familiar with the
specific customer needs for various public and private research
institutions. Properly route or address non-technical customer
inquiries regarding delivery information of current and previous
shipments, the status of their orders, and invoices. Maintain a
professional level of privacy regarding confidential customer
information. Actively participate in daily department meetings,
owning metrics and providing thoughtful insights and solutions to
challenges. Become eligible to serve as a Qualified Trainer for the
team. Other projects or responsibilities as may be required.
Skills: 2 3 years of applicable customer service experience 2 3
years of experience entering a high volume of data or orders (150
200 daily) 2 years of experience with Enterprise Resource Planning
(ERP) systems 2 years of experience with Customer Relationship
Management (CRM) systems Proficient knowledge of ERP systems
Proficient knowledge of CRM systems Proficient experience with EDI
order processing Experience with multiple order source platforms A
desire to enact change and strive for innovation Proficiency with
10-key Strong computer skills; minimum intermediate proficiency
with MS Office programs Ability to work in a dynamic, fast-paced
environment Independent self-starter who strives to meet and exceed
goals Strong attention to detail accuracy is essential Proven
excellent verbal/written communication Proven track record of
de-escalating customer issues with sympathy and empathy Education:
Bachelor's Degree or equivalent combination of education and
experience TB_PH ZR Company Description Founded in 2002 by three
former Monster.com executives; TalentBurst is an award-winning
full-service Staffing Firm working directly with Fortune 500
companies in the US and Canada. We specialize in Contract and
Contract to Permanent roles across many industries and have
direct/contractual relationships with all our clients. Please visit
our website www.talentburst.com or come meet us at our offices in
Natick, MA, Miami, FL, Christiansburg, VA, Vineland, NJ, Houston,
TX & downtown San Francisco, CA Company Description Founded in 2002
by three former Monster.com executives; TalentBurst is an
award-winning full-service Staffing Firm working directly with
Fortune 500 companies in the US and Canada. We specialize in
Contract and Contract to Permanent roles across many industries and
have direct/contractual relationships with all our clients. Please
visit our website www.talentburst.com or come meet us at our
offices in Natick, MA, Miami, FL, Christiansburg, VA, Vineland, NJ,
Houston, TX & downtown San Francisco, CA
Keywords: TalentBurst, Inc., Pasadena , Customer Service Rep II, Customer Service & Call Center , San Diego, California
