Appointment Scheduler
Company: Northeast Community Clinic
Location: Alhambra
Posted on: April 1, 2026
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Job Description:
Description Position Summary Manages clinic calendars to ensure
patient appointments are scheduled in an efficient and productive
manner, providing excellent customer service. Responsible for
operating a multi-line switchboard, operates in house paging system
in a professional manner and maintains a general information center
for the facility. Schedule: Flexible, may require some evening and
weekends Primarily rotating schedules: 7:30AM - 4:30PM/ 8:00AM -
5:00PM / 8:30AM - 5:30PM Primary Duties and Responsibilities Work
in practice management system database calendar for clinic site
Accept and confirm patient appointments over the telephone Conduct
outbound phone calls for follow-up appointments and reminder
patient appointments Conduct patient care surveys for patient care
reports Documents and reports patient complaints and grievances to
supervisor for appropriate corrective action plan Update and
maintain logs of patient phone calls and appointments Other duties
as designated by Clinic Manager or Operations Director Secondary
Duties and Responsibilities Answers telephone, take messages,
schedule appointments and provide general agency and/or program
information Log calls for different departments Open and distribute
mail accordingly. Qualifications Minimum Requirements Microsoft
Office (Word, Excel, Outlook) Excellent Communication Skills
Excellent Customer Service Bilingual English/Spanish required
Ability to work as a team player and work independently Reliable
transportation Must be able to travel from facility to facility
This position requires 10 % travel outside the local area. Required
Education/Experience and/or Licensure/Certifications Medical
Administrative Assistant Diploma High School Diploma and/or GED
equivalent preferred, but not required. 1 Year minimum customer
service experience, preferably in a medical setting Commitment to
goals and philosophy of Northeast Community Clinic Valid State
Identification Physical Requirements and Working Conditions OSHA
Category 3 Involves no regular exposure to blood, body fluids, or
tissues, and tasks that involve exposure to blood, body fluids, or
tissues are not a condition of employment. The work is majority of
the time sedentary in nature. The employee is regularly required to
communicate, frequently required to use repetitive motions, move,
remain stationary, regularly push, pull and lift up to 20 pounds
and occasionally push, pull and lift up to 40 pounds. Must possess
mobility to work in a standard office/clinic setting (in some cases
both settings) and to use standard office/clinic equipment,
including a computer, stamina to maintain attention to detail
despite interruptions, read printed materials and use a computer,
and communicate in person and over the telephone.
Keywords: Northeast Community Clinic, Pasadena , Appointment Scheduler, Customer Service & Call Center , Alhambra, California
