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Technical Writer

Company: Qless
Location: Pasadena
Posted on: September 16, 2022

Job Description:

QLess mission: To maximize customer service throughput, while eliminating customer wait times - all at a lower cost. About QLess: Our cloud-based software has given back over 13,000 years of otherwise-wasted time to more than 120 million users. QLess brings over 550 global organizations together with their customers, 26 million times per year. With QLess, organizations can serve their customers onsite or virtually, walk-in or appointment. Customers can join a virtual line using their cell phone, instead of waiting in a physical line or waiting room. Designed to help organizations seamlessly optimize customer flow, our intuitive mobile experience combines intelligent ML algorithms, automation, two-way text capabilities to empower their customers to receive service when, where and how they want. With our help, organizations can deliver solutions that allow their customers to spend less time in line while simultaneously increasing operational efficiencies, productivity and employee satisfaction. About this role: The technical writer at QLess will be responsible for producing and curating documentation to help our customers get the most out of the product. Creating structure and clarity out of complexity is the name of the game! This will come from working closely with subject matter experts across product management, engineering, and support to create technical documentation, guides, training materials, and videos. Role duties : Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements. Produce high-quality documentation that meets the applicable standards and is appropriate for its intended audience. Write easy-to-understand user interface text, online help and developer guides. Create tutorials to help end-users use a variety of applications. Analyze existing and potential content, focusing on reuse and single-sourcing opportunities. Create and maintain the information architecture. Desired experiences & skills: Proven working experience in technical writing of software documentation. Ability to deliver high-quality documentation paying attention to detail. Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures. Excellent written skills in English. Basic familiarity with the SDLC and software development. University degree in Computer Science, Engineering or equivalent preferred. Travel Requirements: 0-10% Benefits: Unlimited PTO, Medical, Dental, Vision, 401(k), Wellness Reimbursement At QLess, we value diverse work backgrounds, experiences, and career paths. We make merit-based hiring decisions taking into consideration qualifications and business needs. We look forward to meeting you! Employment Type: Full Time Bonus/Commission: No

Keywords: Qless, Pasadena , Technical Writer, Engineering , Pasadena, California

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