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Dir, Product Management

Company: Green Dot
Location: Pasadena
Posted on: March 28, 2020

Job Description:



Dir, Product Management


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Job Type:Regular


Department:


City:Pasadena


State/Territory:California


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Job Title: Director, Product Management (Job ID: 5308)

Job location: Pasadena, CA

Job Summary

Drive product ideas from concepts to delivery across all Green Dot brands. Provide leadership, direction, and support in delivering complex software development programs, including Waterfall or Agile/Scrum software development. Focus on the complex computer systems that enable those experiences to exist. Define product requirements and work with design, engineering and stakeholders to create software solutions that allow to automate existing process and leads to a positive ROI. Drive the software automation processes for our BSA/AML, Fraud and Customer Care teams. Work with all stakeholders to document existing processes on all projects identified for automation. Work closely with architects and engineers on the design of computer systems that will support the new automation product features. Find software solutions when problems arise to mitigate new elements evolving in the detection and automation processes. Understand emerging Customer Care complaints and call drivers for dispute resolution and mitigation. Own multiple software feature areas, including documenting and clearly communicating product decisions immediate to the team and stakeholders. Distill complex technical issues to their essential elements and communicate those elements as necessary to non-technical audiences. Provide program and project oversight, including grooming and prioritizing agile sprint stories as well as reporting status to the VP of Product on an ongoing basis. Manage dotted line oversight of platform program managers by attending daily standups and reviewing their agile work products. Author user stories. Manage compliance with all IT governance standards through approved tools, templates, policies, procedures and process leanings. Manage partner onboarding for BaaS (Banking as a Service) partners.

Job Responsibilities

Drive product ideas from concepts to delivery across all Green Dot brands. Provide leadership, direction, and support in delivering complex software development programs, including Waterfall or Agile/Scrum software development. Focus on the complex computer systems that enable those experiences to exist. Define product requirements and work with design, engineering and stakeholders to create software solutions that allow to automate existing process and leads to a positive ROI. Drive the software automation processes for our BSA/AML, Fraud and Customer Care teams. Work with all stakeholders to document existing processes on all projects identified for automation. Work closely with architects and engineers on the design of computer systems that will support the new automation product features. Find software solutions when problems arise to mitigate new elements evolving in the detection and automation processes. Understand emerging Customer Care complaints and call drivers for dispute resolution and mitigation. Own multiple software feature areas, including documenting and clearly communicating product decisions immediate to the team and stakeholders. Distill complex technical issues to their essential elements and communicate those elements as necessary to non-technical audiences. Provide program and project oversight, including grooming and prioritizing agile sprint stories as well as reporting status to the VP of Product on an ongoing basis. Manage dotted line oversight of platform program managers by attending daily standups and reviewing their agile work products. Author user stories. Manage compliance with all IT governance standards through approved tools, templates, policies, procedures and process leanings. Manage partner onboarding for BaaS (Banking as a Service) partners.

Job Requirements

Master's degree or foreign equivalent in Computer Science, Management Information Systems or related field, plus one (1) year of experience as a Product Manager or related experience within the financial services industry. Must have experience in the following: Program Management or Product Management; working on Business-IT transformations, Cloud computing, Data Infrastructure and Analytics, and Business Intelligence; using SQL Database, Tableau, SAS, JIRA, and Confluence; using Agile and Scrum process framework; and using Microsoft Suite of Products and Adobe.


Green Dot Corporation is committed to achieving a diverse workforce and is proud to be an equal opportunity employer without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any category protected by law.

We do not accept unsolicited resumes from employment agencies. No fee of any kind will be paid in the event we hire a candidate whose resume is submitted by an employment agency to this career site or directly to any of our employees. Such resume shall be deemed the sole property of Green Dot Corporation. Employment agencies that have fee agreements with us and have been directed by our designated HR personnel to recruit for a particular position may submit resumes to such designated HR personnel or as otherwise directed by such personnel.


Keywords: Green Dot, Pasadena , Dir, Product Management, Executive , Pasadena, California

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