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Senior Manager, Operations

Company: Huntington Hospital
Location: Pasadena
Posted on: August 31, 2020

Job Description:

Job Description: When you join Huntington Hospital in Pasadena, CA, you are aligning yourself with an organization whose values drive our philosophy of care. Our focus on delivering quality, service, and cutting edge care, enables Huntington Hospital to be an organization committed to patient outcomes-not the bottom line. More importantly, it empowers you to enact change and deliver the results that continuously improve our ability to provide our community with care. The Senior Manager of Operations is responsible for the planning, organizing, directing and controlling of the daily operations of assigned ambulatory clinics and programs by leading and working with the clinic managers. This position works closely with operations leadership to develop and support processes and workflows to achieve established goals of Huntington Health Physicians. Responsibilities include development and oversight of efficient processes; implementation of programs that may include coordination with multiple sites/locations and departments; fiscal oversight; budget management; ability to act as a mentor, coach and problem solver; ability to encourage strong customer service values; development of effective communication with management personnel from various departments and practices. Education: Bachelors degree required. Masters degree (MBA, MPH, MHA) preferred Experience/Training: --- Five or more years of medical office management experience in an ambulatory setting, with multispecialty medical group experience. --- Fiscal management skills and proven ability to monitor and control budgetary expenses, generate increased productivity and revenues, and demonstrate strong analytical proficiency in the analysis of productivity and profitability in the ambulatory setting. --- Strong knowledge and experience in understanding operational impact on finances, costs and efficiency. --- Knowledge of regulatory, reimbursement, legal and policy issues as they relate to operational management in the ambulatory setting. --- Billing knowledge required; billing experience advantageous. --- Strong working knowledge of quality metric programs--MIPS, STARS, AMP, etc.--and ability to positively effect these outcomes required. --- Proven track record with customer service, physician relations, patient experience, training, and ability to motivate others to effect positive change in these areas. Licenses/Certifications: Lean Six Sigma certification preferred. Skills: --- Well-organized, open-minded and flexible; communicates well with all stakeholders, including staff, clinic managers, physicians and hospital leadership; must lead others by example and with clear direction, accountability and transparency. --- Knowledge of ambulatory clinics, insurances, billing and basic healthcare industries is required. --- Strong computer skills, experience with Microsoft Office and EMR systems. --- Demonstrated critical thinking, problem-solving and analytic skills. --- Demonstrated team-building and consensus-seeking skills, with an emphasis on interpersonal communication. Must be able to coordinate multiple and diverse points of view to facilitate a successful and positive outcome. --- Takes responsibility for demonstrating competence, understanding organization objectives, initiating ideas and guiding others. --- Verbally promotes the image of the Foundation within that network in a positive manner to patients, colleagues and community. Actively supports this positive promotion with others. --- Participates in continuing education and demonstrates initiative in keeping up-to-date with relevant professional developments and organizational needs. Attends all required organizational orientation and training and ensures own ability to master specific needs of organizational areas of responsibility

Keywords: Huntington Hospital, Pasadena , Senior Manager, Operations, Executive , Pasadena, California

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