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Sr. Product Manager (Salesforce, Customer Experience Infrastructure)

Company: Bluebeam, Inc.
Location: Pasadena
Posted on: October 11, 2020

Job Description:

At Bluebeam, we empower people to advance the way the world is built. We create smart software solutions that make construction sites more efficient, connected and safe and improve the lives of design and construction professionals everywhere.

*This role is a full-time, onsite position. Due to COVID-19, all new employees will be required to start work remotely until we are able to return to the office. More information will be provided in the interview process.*

To make the impact on our world that we desire to, we know that our people are what matters most. To fully embody our purpose requires building and developing an extraordinary team of people committed to the success of each of our customers and their fellow employees.

We believe that teamwork is the ultimate long-term competitive advantage. We hire those who can remain committed to companywide results that create value for our customers rather than working for their own desires for power or career advancement. This means that every employee needs to be willing to roll up their sleeves alongside their fellow employees, no matter the task, to ensure the company (not just a department or individual) accomplishes its goals.

We hire people who:

  • Have integrity
  • See challenges as opportunities
  • Comfortable working with ambiguity
  • Are committed to continual improvement
  • Demonstrate trust and are willing to be vulnerable about mistakes and weaknesses
  • Engage in positive, productive conflict and unfiltered debate of ideas
  • Can fully commit to corporate decisions, even if they disagree with some of them
  • Hold peers accountable in order to ensure we achieve our company goals on behalf of our customers
  • Are laser-focused upon achievement of Bluebeam's companywide results

    What we're looking for:

    Bluebeam is looking for a Sr. Product Manager to develop the systems that help us connect customers around the world with our solutions. You will play an important role in building the applications that support our customer-facing products, provide an amazing experience for our customers at scale, and enable efficiency for your fellow Bluebeamers. But you won't go at it alone. You'll work closely with Support, Sales, Sales Ops, Marketing, Finance, and other Product teams to ensure a smooth integration of business-critical systems including, third-party applications, and other inhouse solutions. You'll have the chance to make an immediate impact while paving the way for future initiatives that support Bluebeam's growth around the globe. Are you in?

    What you'll do:

    • Be the product owner for Bluebeam Service Cloud, Community, and other applications that will enhance our customer support capabilities
    • Support Billing implementation and ERP system (NetSuite) integration to revamp Bluebeam order entry and financial processes
    • Leverage and other solutions to support our Technical Support, Sales, Marketing, and other departments by streamlining and adding value to our customer and partner support processes
    • Work closely with cross-functional stakeholders to collect business requirements, research and identify end-user needs, and convert business requirements into functional requirements and high-level system design
    • Optimize experience for both Bluebeam internal and external customers by coordinating with cross-functional teams, introducing innovative ideas, triaging departmental requests, organizing product roadmap, as well as designing and implementing efficient solutions across platforms
    • Work closely with internal customers, software engineers, QA, scrum masters, delivery managers, and consultants to drive product implementation, leveraging Agile methodology
    • Support user acceptance testing, user training, and boost end-user adoption
    • Support the tool evaluation, design, and development of the platform

      What we'd like to see in you:

      • Proficiency in platform, especially for Salesforce Service Cloud, Community, Billing, and other major solutions
      • Experience in App Exchange and third-party integrations with the platform
      • Minimum 5 years of product management experience building enterprise solutions on the platform
      • Working knowledge of supporting and optimization business processes across Support, Sales, Operation, Marketing, and other key business functions
      • Working knowledge of CRM, ERP, and in-house application integrations
      • Working knowledge of Netsuite or other enterprise financial applications and integrations a plus
      • A demonstrated record of product management with a results-oriented approach supporting internal users and external customers
      • Ability to communicate using wireframes, user stories, whiteboarding, or other similar methods
      • Experience in iterative software delivery methodologies - Agile, SCRUM, etc.
      • Ability to communicate a complex idea to a wide range of audience
      • Excellent problem solving and troubleshooting skills with attention to details
      • Technical and analytical aptitude or background, data-driven decision focus a big plus
      • Exceptional written/verbal communication and presentation skills
      • Knowledge of and experience with Enterprise B2B business models a plus
      • ---And there is no escaping the basics: flexible, likable, well-presented, and able to work well with cross-functional teams with ambiguity
      • A Bachelor's degree; Master's degree in Business, Computer Science, Engineering, or Information Systems a plus

        About Bluebeam

        The construction industry is adopting new technology at a feverish pace. Tablets and cell phones are replacing paper blueprints, drones are surveying jobsites in 3D, and cloud collaboration is changing the way teams work together. Bluebeam plays a crucial role in this transformation. The key to our success is a customer-focused approach to product development: we work with the industry to create solutions for the industry. Today, over 1.6 million people throughout the world use Bluebeam. In the US, we're a critical partner for the majority of top AEC firms, and rapidly expanding our presence globally, with offices in Sweden, Germany and the UK.

        Come design and build your future with us.

        Bluebeam is proud to be an equal opportunity workplace. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.


Keywords: Bluebeam, Inc., Pasadena , Sr. Product Manager (Salesforce, Customer Experience Infrastructure), Executive , Pasadena, California

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