Branch Manager (Los Angeles, CA)
Company: Firefighters First Credit Union
Location: Pasadena
Posted on: January 11, 2021
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Job Description:
Regional office managers or Branch Managers at Firefighters
First Credit Union (FFCU) are responsible for setting objectives
for the branch, improving revenues, and growing the business while
exceeding member expectations, and building strong relationships
with members, team members, and the community. As a leader, the
regional office manager sets the department objectives, delivers
services, and manages for results through his/her team members. The
regional office manager also ensures that the team is appropriately
staffed and that they have the necessary training and resources to
successfully perform their work. Overall, the regional office
manager is responsible for leading the branch to achieve
objectives.Typical responsibilities:* Manage regional office
operations.* Train, coach, supervise, and performance manage
regional office employees.* Promote membership expansion by
networking with local fire stations, unions, professional
firefighter organizations, and attending events where brand
exposure is optimal.* Recommend FFCU financial products and
services to members to meet individual consumer needs.* Build
member relationships by assisting members with obtaining,
interpreting, and utilizing financial information to plan for and
achieve goals.* Research and respond to member inquiries.* As
needed, process and manage member accounts and related transactions
such as deposits (e.g., savings and checking), investment accounts
(e.g., Certificates, IRAs, Trusts), and/or opening new and
sub-accounts, assist members with completing consumer loan
applications, and underwrite consumer loans by reviewing
applications and making decisions to grant loans within designated
authority and timeframe.* Analyze regional office performance
metrics to make recommendations to improve operations, member
experience, as well as forecast and plan.* Participate in special
projects and perform other duties and assignments as needed.*
Travel up to 25% of the time, or as needed, to visit fire stations,
unions, training events, attend work-related community events,
meetings, conferences, training, or other events.* May occasionally
work evenings and weekends.* Must maintain a current state driver's
license from state of primary work location and company insurance
requirements.Basic Qualifications:* Bachelor's degree in Business,
Finance, Accounting, Economics, or a related field, or an
equivalent combination of education and experience.* Experience
with sales and operations at a financial institution.Preferred
Qualifications:* Bachelor's degree in Business, Finance,
Accounting, Economics, or a related field.* Notary Public
Commission from state of primary work location.* Experience as a
branch manager at a financial institution for a minimum of 3
years.* Experience with public relations and building partnerships
with local businesses and organizations.* Experience performing
consumer lending processes.* Demonstrates knowledge of and
experience with the loan application process and standard or
typical internal operating policies and procedures.* Demonstrates
the ability to lead and supervise team members to achieve results.*
Demonstrates knowledge of the application of federal and state
consumer lending regulations (e.g., Regulation Z, The Fair Credit
Reporting Act, Soldiers and Sailors Act, etc.) and compliance
requirements such as Bank Secrecy Act, Office of Foreign Asset
Control, and Customer ID Program policies and guidelines to
appropriately document and track all transactions.* Demonstrates
knowledge of current industry offers, market trends, competitors,
and Credit Union lending and member service policies and
procedures.* Demonstrates the ability to interpret and apply
financial information (e.g., credit scores, debt, assets, balances,
payments, interest rates, etc.) and perform math functions (e.g.,
addition, subtraction, multiplication, division, percentages,
ratios, etc.).* Demonstrates the ability to consult, provide member
services, and achieve relationship sales objectives by anticipating
and understanding member's needs and recommending products that
will benefit them.* Demonstrates analytical thinking, problem
solving, decision making, and judgment by gathering and applying
relevant data to research and resolve issues.* Demonstrates the
ability to prioritize and organize work, handle multiple tasks, and
meet deadlines in a fast paced, high-volume environment.*
Proficient in speaking and writing the English language using
correct structure, vocabulary, and organization.* Demonstrates
ability to adjust communication content, style, and presentation to
fit a variety of audiences including executives, employees,
members, and external stakeholders.* Demonstrates experience
performing basic office functions such as answering phones, copying
papers, assembling reports, and sending and receiving
correspondence.* Demonstrates the ability to use office software to
create written documents (e.g., MS Word and PowerPoint) and prepare
spreadsheets (e.g., MS Excel), as well as database applications to
enter, maintain, and report data.* Demonstrates experience and
behavior consistent with FFCU's core values of competence,
integrity, excellence, curiosity, positivity, and
humility.Firefighters First Federal Credit Union is an Equal
Employment Opportunity and Affirmative Action employer. We do not
discriminate based upon race, color, religion, age, gender, marital
status, physical or mental disability, medical condition,
pregnancy, sexual orientation, gender identity or expression,
national origin, veteran status, genetic information, or any other
status protected under federal, state, or local law. Firefighters
First Credit Union is committed to providing access, equal
opportunity and reasonable accommodation for individuals with
disabilities in employment, its services, programs, and activities.
To request reasonable accommodation, contact Human Resources at
careers@firefirstcu.org or 323-550-2214.
Keywords: Firefighters First Credit Union, Pasadena , Branch Manager (Los Angeles, CA), Executive , Pasadena, California
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