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IT Manager

Company: Pankow Builders
Location: Pasadena
Posted on: April 1, 2021

Job Description:

The Gist:The IT Manager/Manager of Technology Services provides technical and practical oversight of Pankow's support team ensuring efficient planning, building and running of processes across the department. The IT Manager/Manager of Technology Services, reporting to the Director of Technology and Digital Solutions, supports strategic planning, ensures efficient project execution and drives technical skill advancement that enables technology to be a value-added business partner across the Company. This role will manage internal tier 1 and 2 team members and external partners while ensuring productivity, connectivity and quality service management practices achieve strategic goals and exceed customer expectations.
What you'll be doing:Primary AccountabilitiesService Management and Leadership

  • Provide oversight of technical and service issues, root cause analysis and drive operational efficiency across service capabilities including: Network Administration, Mobility Enablement, Endpoint/Desktop, Telecommunications, Collaboration Applications, Network Infrastructure, Information Security, Backups and other field equipment
  • Serve as escalation point of contact for technical issues with hands-on support as needed to increase team member efficiency and ensure timely issue resolution
  • Hiring, training, coaching and leading tier 1 and tier 2 support team members as they provide technology support across the enterprise
  • Manage third party vendors to achieve service outcomes
  • Manage change control process ensuring quality implementation of enhancements, system, application and other asset changesProduct Management
    • Support end-to-end lifecycle of key technology products ensuring they are effective across the enterprise; planning, maintaining, and enhancing as required
    • Own the IT Service Management Tool (ITSM) and ensure it is used appropriately to improve technical service delivery and resource management
    • Assist in the design, identification and development of procedural training activities supporting end-user learning and issue prevention across enterprise products
    • Partner with senior operations management to conduct product and service reviews to ensure field-based tools are positioned to increase construction productivity
    • Maintain familiarity with industry trends and developments in order to recommend new technology to improving quality and/or efficiency of operationsAdministration
      • Support strategic IT planning including budget, resources and technical product roadmap to ensure a rolling 3-year outlook for the department
      • Manage the annual operating budget; processing vendor invoices, quarterly budget reviews and achieving annual budget targets
      • Engage team members in monthly, quarterly and annual performance review process to align with Pankow HR practices
      • Review, enhance and develop team operating mechanisms enabling an efficient, structured, service-based organization to achieve department goals
      • Work closely with functional area managers to ensure increasingly cross functional and collaborative goals are met
        Secondary Accountabilities
        • Project Management, delivery practices and development
        • Security controls, implementation and business continuity management
        • Enterprise architecture standards design, development and implementation
        • Application, middleware, API and integration design and support
        • Analytics, reporting, master data management (MDM) philosophy and initiatives
        • Emerging technology assessment and value realization
          About YOU:Education/Training
          • Bachelor's degree in Computer Information Systems or related discipline
          • CompTIA A+, MS365 Certified Associate or higher
            Knowledge/Skills/AbilitiesSoftware skills and experience:
            • Microsoft Windows 10 - current
            • Apple iOS
            • Microsoft Office 365 - current
            • Microsoft SharePoint 2013 - current
            • Smartsheet Project Scheduling software or equivalent
            • Microsoft Server 2012 - current
            • Active Directory including Group Policy Objects
            • Server/Desktop patching experience using WSUS 2016
            • Microsoft Exchange and O365, Teams
            • Database platforms including SQL Server and Oracle
            • Familiarity with SANs and NAS
            • VMware virtual machine management
            • Microsoft Azure Platform
            • Understanding of TCP/IP and networking concepts
            • Cisco AnyConnect VPN
            • Cisco Phones/Call Manager to apply basic configurations for phones and VM
            • Cisco routers/switches and ability to apply basic configurations
            • Lenovo desktops/laptops and Dell servers
            • AirWatch MDM, MS Intune or equivalent mobile device management
            • Bomgar, GoToAssist or equivalent remote desktop support software
            • AV and videoconference equipment
            • High-level network understanding with LANs, such as switching, VLAN, ARP, MAC addresses, IPv4, netmasks, gatewaysStrong written and verbal communication skills and the ability to interact productively with cross functional users and teamsAbility to follow through and deliver complex projects to successful completionOther knowledge, skills and abilities to be specified
              Work Experience
              • Minimum of 10 years of relevant experience
              • Experience with an Architecture, Engineering or Construction firm is a plus

Keywords: Pankow Builders, Pasadena , IT Manager, Executive , Pasadena, California

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