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Senior Manager, Order to Cash Processing

Company: Everbridge
Location: Pasadena
Posted on: April 8, 2021

Job Description:

Senior Manager, Order to Cash Processing Everbridge is seeking a Senior Manager, Order to Cash Processing for our Accounting Division. The individual will be responsible for the timely integration of these acquisitions into our billing/collection processes. The ability to develop processes to ensure timely and accurate invoicing which adheres to customer demands (i.e., payment terms, portal submissions, etc.) is key. Additionally, establish effective and efficient collection methods to successfully manage receivables and minimize collection risk. What you will do:

  • This role is responsible for active collaboration with top management teams to enhance "order to cash" processes, systems and infrastructure.
  • Understanding of our billing/collection practices and working closely with different business units to accomplish this and to ensure our billing/collection operations are scalable.
  • You will develop and execute against the billing strategy to ensure accurate, reliable, and timely issuance of customer invoices.
  • Ability to identify business process improvements is key as we continue to grow revenue both organically and through acquisitions.
  • Provide high-quality customer support to our sales organization and ensuring timely response. We often need clarification from sales reps before a bill can be generated. Therefore, timely correspondence is necessary to ensure accurate and timely invoicing.
  • Establishing policy and reporting on timeliness of invoicing after the deal has been closed in Salesforce.
  • Maintain a complete understanding of all systems (Salesforce, NetSuite and Internal) used in the revenue cycle to assist in the establishment of processes, and to monitor effectiveness of these processes as well as work with various departments to further our automation goals.
  • Develop and revise policies and procedures to meet changing needs and maintain effective operations; provide consistent and measurable reports to executive leadership; establish and maintain quality standards, key performance indicators, operational metrics, performance expectations, budget targets and ensure accountability to each.
  • Provide guidance and improvements to the monthly usage billing project, change in billing practices if need be, and use of technology related to billing.
  • Implement best practices and methods to make sure there is quality and efficiency throughout the operations.
  • Lead or participate in projects supporting meter to cash activities such as capturing data in the right fields within various systems and business process improvement initiatives with the department and organization.
  • Develop strategies to ensure accurate, reliable, and timely collection of customer receipts, processing write-offs and recoveries, and monitoring bad debt expense trends that are assertive and preserve customer relationships.
  • Manage and lead a staff of direct and indirect reports to provide oversight of day-to-day activities towards accomplishing the department's strategic plan including, but not limited to, employee coaching, development, and performance evaluation. Hold employees accountable for the attainment of defined goals and objectives. Execute effective performance redirection when needed.
  • Develop employees through coaching, mentoring, and formal/on the job training and development opportunities.
  • Effectively communicate with co-workers, management, stakeholders and others in a courteous and professional manner.
  • Evaluate and align talent to current and future business needs; mitigate talent risks.
  • Establish system-wide goals and objectives, accounts receivable, billing and collections performance standards and evaluate program effectiveness and identify and resolve whatever enhancements are needed to ensure our processes are scalable.
  • Ensure the accurate and timely preparation and submission of billing and financial reports.
  • Understand agreed upon terms with customers and manage the most efficient processes to maximize account receivable returns.
  • Use of critical thinking to overcome day to day business challenges in a fast-paced work environment.
  • Leverage data and software through excel/databases to enhance reporting and ad-hoc analysis.
  • Manage multiple projects with an attention to detail while working independently.
  • Perform other duties as assigned. What you will bring:
    • 5-7 years of progressive experience in customer service billing preferably within a high-volume, SaaS environment.
    • Minimum three (3) years of experience in managing/supervising employees, including leading efforts and setting direction for projects and staff.
    • Bachelor's Degree in Business Administration, Accounting, Finance or related field from an accredited college or university is required.
    • Previous experience as an Order to Cash Manager responsible for high volume invoicing for an operation generating $250 MM or more in annual revenue
    • Proficiency in Microsoft Office: Power Point and advanced Excel Suite is required.
    • Working knowledge of all, but not limited to the following: Salesforce and NetSuite.--
    • Strong conflict resolution skills - maintain professionalism and drive relationships with internal and external stakeholders.
    • Proactive with sound and timely decisions-making skills.
    • Proven experience prioritizing in a dynamic environment and balance competing demands.
    • Results-driven with strong analytical and problem-solving skills.
    • Strong ability to relate with diverse personalities (including senior management) and differing opinions in a confident, tactful, professional and mature manner to promote the company's best interests.--
    • Excellent communication skills, with demonstrated verbal, written, and presentation skills.
    • Ability to partner and collaborate with leadership at multiple levels.
    • Master's Degree in Finance, Business Administration, or Accounting, or similar in work experience is a plus. At Everbridge, we have a mission that matters --- to keep people safe and businesses running-- during critical events. Our "Bridgers" join Everbridge to make a positive impact on the world through their work. The core of our company culture is built around making a difference. Our people are dedicated to solving problems during difficult times and challenging situations as our software was built to save lives. We are a rapidly growing organization transforming the field of critical event management and need passionate, committed and determined individuals to help us carry out our mission. Our environment is dynamic, and our culture is constantly evolving and expanding in order to provide the best employee experience. Click here --to learn more about what we do. Passionate about our mission? Want to #BeTheBridge? Apply to be a part of our team today! Everbridge is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, creed, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Keywords: Everbridge, Pasadena , Senior Manager, Order to Cash Processing, Executive , Pasadena, California

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