California: Customer Engagement Manager
Company: PetSmart Store Support Group, Inc.
Posted on: November 17, 2023
ABOUT OUR STORE:What better place to share your love for pets
than in our stores? With so many opportunities under one roof,
you'll be sure to find a career path that inspires you. As part of
theDepartment Managerteam, you'll ensure that the store runs
smoothly-from head to tail. From motivating associates to ensuring
we have the right product on the floor, ourDepartment Managersdrive
the success of our stores by ensuring our customers have an
engaging, personalized shopping experience.ABOUT YOUR ROLE:In a
store as big as ours, we need all hands (and paws, wings and fins!)
on deck to ensure we are operating efficiently. So, as aPetSmart
Customer Engagement Manager, you'll help lead the store team in the
- Pet Parent Engagement:You'll set the standards for customer
engagement, ensuring that every pet and pet parent has a positive
experience in our stores. You'll have fun getting to know the
customers and their pets so you and the team can create a
personalized shopping experience.
- Associate Leadership:Our associates are key to making great
experience in our stores. As the Associate Lead, you'll help to
lead a team who are as passionate about pets as we are. You'll lead
a team of retail and pet care associates who will ensure a safe,
clean, and fun environment for our pets and pet parents.
- Overall Retail Initiatives:Creating an exceptional customer
experience is a top priority for all our leaders. From ensuring our
associates have extensive knowledge of pet solutions to building
connections with pet parents, our leaders ensure a safe and fun
environment in our stores.ABOUT YOUR CAREER:Just like we're there
for pets at every stage of their lives, we'll be with you at every
stage of your career, too. With PetSmart, you will have
- Gain experience in a different business unit-from the store to
the salon or the Pets Hotel
- Develop your leadership skills as an Assistant Manager or Store
- Tackle the challenge of a new store opening
- Transfer to any one of our 1600 stores nationwideTHE WARM AND
FUZZIES:We've highlighted job responsibilities as best as we could
above-but the best parts of working at PetSmart can't be fully
described in the job description.
- It's the excitement you feel when you help a little one pick
out his very first fish. And not just any goldfish, but that one,
right there, no not that one, this one, yea!
- It's the relief Rosie feels when you help her mom select the
best food for her upset tummy and her delight when it turns out to
be chicken flavored!!
- It's the pride of the giving Mickey a makeover in our salons
watching him strut his stuff on the way out. Paws off, ladies, he's
- It's the joy of reuniting Frankie with her family after a fun
stay in our Pets Hotel.
- It's the celebration of Bella's birthday, Gizmo's graduation
from puppy classes or Ace's adoption.
- It's the little things we do that add up to really big things
that pets need.Working at PetSmart is not a job, it's a community
of those who work together for the love of pets.Apply now to
experiencea career that loves you back.We look forward to seeing
your application to join our Department Management team!This job
summary is intended to describe the general nature and level of
work associates/leaders assigned to this job perform. It is not
intended to include all duties and responsibilities. You will be
provided a copy of a job description for the actual position you
are hired in to.The Californiapay range for this position is from
$16.86to $33.68per hour.Exact rate of pay will be based on store
location, position, and experience level.In no instance will
PetSmart pay less than the minimum wage.PetSmart is an equal
opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, age, national or ethnic origin, disability, as well
as any other characteristic protected by federal, provincial or
local law.Applicants must be over the age of 18, unless located in
Montana or where otherwise required by local or state law.The
employer will consider for employment qualified Applicants with
Criminal Histories in a manner consistent with the Los Angeles, San
Francisco, and Waterloo Fair Chance Initiative for Hiring.
Keywords: PetSmart Store Support Group, Inc., Pasadena , California: Customer Engagement Manager, Executive , Pasadena, California
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