Workforce Management Manager

Company: VirtualVocations
Location: Vista
Posted on: May 13, 2025

Job Description:

A company is looking for a WFM Strategic Initiatives Manager to serve as a workforce management subject matter expert and coordinate internal projects.
Key Responsibilities

Forecast staffing requirements and deliver staffing forecasts for budgeting
Direct scheduling functions to enhance employee engagement and service level efficiencies
Analyze production-related data to provide insights and recommendations for improvement

Required Qualifications

Bachelor's Degree in a related field or equivalent experience
Master's degree in statistical analysis preferred
Five years of experience in forecasting within a multi-contact type center environment
Three years of experience with NICE IEX TotalView or similar workforce/scheduling software

Keywords: VirtualVocations, Pasadena , Workforce Management Manager, Executive , Vista, California

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