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Director,Group Operations

Company: DaVita Medical Group
Location: Pasadena
Posted on: July 11, 2019

Job Description:


The Director, Group Operations is accountable for overseeing the management of multiple health centers (Sites) in a designated community (Pod). Responsibilities include:

* Strategic, financial and operations management;
* Strategic growth and patient retention;
* Patient care coordination, patient satisfaction and clinical outcomes;
* Teammate management; and
* Risk management, audit and compliance

Full accountability for non-clinician teammates within assigned Pod, including but not limited to hiring, mentoring, professional development, annual review, compensation adjustment, corrective actions and termination. Responsible for planning, coordinating, directing and monitoring all operational and financial aspects of the Pod in conjunction with Pod Physician Lead and other clinician or non-clinician teammates. Provide effective leadership to managers, supervisors and teammates in overseeing the delivery of quality, cost-effective patient care.


* Consistently exhibits behavior and communication skills that demonstrate HealthCare Partners' (HCP) commitment to superior customer service, including quality, care and concern with each and every internal and external customer
* Develops, implements, monitors and ensures adherence to policies and procedures for HCP and its Group Model sites and pod based/regionally based programs
* Implements and manages budgets for all accountable departments, functions and sites within the pod. Researches and monitors budget variations
* Develops and executes market growth strategies for accountable sites within the pod
* Assists the Senior Director, Group Operations in the development, coordination and implementation of the regional budget, business plans and operational activities including clinician/ops review to drive clinical and financial performance
* Leads special projects and initiatives specific to the Community or across Communities
* Works closely with the Regional Accountable Team (RAT) to monitor and report metrics such as resource utilization, patient satisfaction, HCC, PFP and STAR and enacts plans to improve efficiencies and reduce expenses
* Works closely with the RAT to improve regional provider happiness, productivity and performance
* Implements plans to continually improve services provided by accountable departments and functions
* Evaluates opportunities, makes recommendations and handles expansion projects within the pod and in surrounding communities
* Provides input and feedback to the RAT as it relates to initiatives and programs that promote excellence in the Group operational services and implements those that are approved
* Directs and coordinates community group operations activities within the pod
* Handles meaningful hospital partnerships (including conducting JOCs) and maintains/grows specialist networks
* Works closely with central departments to ensure that issues impacting the region that involve central departments are resolved effectively and timely
* Sees opportunities for improvement within the Group Model Sites and brings forward proposals to the RAT incorporating solutions
* Collaborates with the physician leadership of the Group Model to garner support for operational initiatives and obtains feedback on what initiatives will be most successful and works closely to implement and monitor programs
* Runs direct reports to ensure that they are meeting performance expectations; mentor, coach and counsel as necessary
* Provides mentorship in professional development activities and goals
* Assists, facilitates and leads committees, teams and projects at the direction of the Senior Director, Group Operations
* Works to promote partnership, teamwork, implementation of standard methodologies across all communities within the region
* Collaborates with colleagues in other regions to improve performance and coordinates activities to ensure goals of HCP are met
* Develops, implements and measures adherence to policies and procedures
* Uses, protects, and discloses HCP patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
* Performs additional duties as assigned


* Bachelor's degree from a four-year college and/or a professional certification requiring formal education beyond a two-year college
* Master's degree in Health Care Administration, Business Administration or Nursing preferred



* Over 5 years and up to and including 10 years of relevant work experience preferably in healthcare
* Medical group or IPA operations management experience preferred
* Experience in managed care organizations preferred


* Computer-literate
* Proficient in Microsoft Office applications
* Shown leadership abilities
* Excellent verbal and written communication skills
* Ability to work cooperatively with peers and subordinates
* Ability to act expertly under pressure
* Results-oriented


* Carrying/Lifting: Occasional / 0-10 lbs
* Standing: Occasional / Up to 3 hours per day
* Sitting: Constant / Up to 8 hours per day
* Walking: Occasional / Up to 3 hours per day
* Repetitive Motion: Keyboard activity, telephone use, 10-key punch, writing
* Visual Acuity: Ability to view computer monitor and read newsprint with or without corrective lenses
* Environmental Exposure: None

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Keywords: DaVita Medical Group, Pasadena , Director,Group Operations, Executive , Pasadena, California

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