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Digital Account Manager

Company: Supplyframe
Location: Pasadena
Posted on: October 12, 2019

Job Description:

SUMMARY
The Account Manager role is the face of our company and the voice of our customer, so obvious passion and people skills are a must. Initiative, decision-making judgment, sales aptitude, and desire to achieve results are among those unteachable qualities this full-time position requires. We want dynamic, innovate leaders to keep our bar high of what it takes to be a Framer.
RESPONSIBILITIES Build relationships with accounts to understand client needs and goals while effectively communicating how Supplyframe will exceed those needs and goals. Support the sales cycle and manage all post-sales activities including proposal coordination, material and content collection, and other on-boarding deliverables to help close deals and implement programs. Partner with Sales to develop ideas for making Supplyframe part of our clients' core marketing plans and identify future opportunities for growth within accounts. Interface with Operations and Development teams to resolve issues and provide feedback on how Supplyframe customers can be better served. Increase customer retention by conducting regular performance checks to identify areas for improvement and perform data analysis for on-going strategic reviews. Ensure 100% satisfaction with 100% of our customers.
REQUIREMENTS 4 year degree required 3-5 years in a customer-facing account management or client services role Passion for facilitating internal and external customer satisfaction Technically adept, experienced with web technologies and commonly used business applications Solid analytic skills, comfortable working with numbers and high attention to detail Ability to thrive in a demanding environment while prioritizing multiple tasks and meeting tight deadlines Outstanding communication skills, both written and verbal Equally capable working as part of a team or independently
PREFERRED SKILLS Experience with Salesforce.com or other CRM system Experience with Google Analytics or other web tracking platform(s) Experience with OpenX ad server or other ad serving tool(s) Comfortable with Mac computer
BENEFITS Competitive salary and bonus program in an entrepreneurial environment Top notch health, dental, and vision insurance Stock options in a fast growing tech company 401k plan with matching contribution Generous paid time off plan plus paid holidays Frequent company sponsored lunches, happy hours, fun events, and plenty of snacks and drinks Supplyframe is an equal opportunity employer

Keywords: Supplyframe, Pasadena , Digital Account Manager, Executive , Pasadena, California

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