Company: Hyatt Place Pasadena
Posted on: October 12, 2019
BASIC PURPOSE: Manage the Front Office, Accounting, Housekeeping
Department, Food and Beverage and Engineering Department operations
to achieve customer satisfactions, quality service and compliance
with corporate/franchiser policies and procedures while
meeting/exceeding financial goals. ESSENTIAL FUNCTIONS: 1.
Implement company programs (IHR/Franchiser) and manage the
operations of the Front Office, Accounting, and Housekeeping to
ensure compliance with LSOPs and SOPs and to ensure an optimal
level of quality service and hospitality are provided to the hotel
customers. (35') 2. Resolve customer complaints, anticipate
potential problems by reviewing and monitoring complaints,
operational issues, business flow and associate performance to
ensure high levels of customer satisfaction and quality (35') 3.
Manage the Human Resources in the department in order to attract,
retain and motivate the employees; hire, train, develop, empower,
coach and counsel, conduct performance and salary reviews, resolve
problems, provide open communication vehicles, discipline,
terminate, or recommend such action as appropriate. (10') 4. Manage
aspects of accounting including but not limited to; accounts
receivable, accounts payable, chargebacks, all IHR required
reports. (5') 5. Liaise with the sales staff to discuss and
implement sales strategies and provide back up support to sales
department to continually improve occupancy levels and revenues.
(5') 6. Monitor and maintain the Front Office systems and equipment
to ensure their optimum performance. (5') Non- Essential Functions:
(5') Perform special projects and other responsibilities as
assigned. Participate in task forces and committees as requested.
Maintain good working relationships and open lines of communication
with all other departments. Perform the Manager on Duty functions
as assigned. Knowledge and Skills: Education: High School education
or equivalent experience. Experience: 1-2 years supervisory
experience in a Hotel or other customer relations position is
required. Skills and Abilities: Requires knowledge of discipline
specific procedures and services and general knowledge of other
departments in the hotel. Requires supervision/management skills.
Ability to achieve positive guest relations and maximize guest
satisfaction. Ability to communicate in English. Second language
desirable. Ability to handle cash and credit transactions. Ability
to enforce all company rules and SOPs. Previous OPERA experience
desired. Compensation: Manager Exempt, Salaried No. of employees
supervised: 40-50 Travel required: Minimal. May be required to
attend supplemental Management training classes. Hours Required: 40
to 50 hours over a 5 day period. Day or evening shift and weekends
per business demand. Full flexibility with schedule. Interstate
Hotels & Resorts is an equal opportunity employer. All applicants
will be considered for employment without attention to race, color,
religion, sex, sexual orientation, gender identity, national
origin, veteran or disability status. Click here and here to
navigate to the "EEO is the Law" poster and supplement. If you need
accommodation for any part of the employment process because of a
medical condition or disability, please call (703) 387-3888 or
email ADA.Assistance@interstatehotels.com with the nature of your
accommodation request and include the Hotel location and title of
the job opening. Please allow one (1) business day for a reply.
Keywords: Hyatt Place Pasadena, Pasadena , Operations Manager, Executive , Pasadena, California
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