Assistant Store Manager
Company: SPECTRUM
Location: Pasadena
Posted on: January 15, 2021
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Job Description:
JOB SUMMARY The Spectrum Assistant Store Manager is responsible
for assisting the Store Manager in building a highly successful
sales, retention and customer care culture inside their store.
Actively and consistently supports efforts of their team to engage
customers in a retail environment and drives the sale of Charter
product and services. Consistently demonstrates excellent
leadership and coaching skills to create a motivated work
environment where employees can excel. MAJOR DUTIES AND
RESPONSIBILITIES In partnership with their manager, leads a team of
focused sales professionals, motivating and engaging them to meet
and exceed their sales goals and customer care metrics, while
delivering a clean, organized and fully operational retail
experience for all customers and employees. Ensures sales teams are
retaining customers through positive customer relationship
building, diffusing customer escalations, utilizing strong
listening skills and probing techniques to overcome objections and
save/upgrade customers. Ensures their Store meets Spectrum brand
expectations and that a thriving culture of customer care exists at
all locations within their span of control. Utilizes strong
assessment skills to continually inspect everything from the sales
behaviors to the product knowledge of their teams and partners with
management on change efforts as needed. Proactively identifies
issues, builds action plans and seeks opportunities to grow their
business and increase customer satisfaction. Works with their
manager to provide subject matter expertise on all store functions,
as well as the Spectrum Store Customer Experience (SSCE), Spectrum
products, pricing plans, promotions, service features and visual
standards, as well as those of competitors. Consistently meets or
exceeds operational standards, including store appearance,
inventory and appropriate levels of staffing, while minimizing or
eliminating losses to the company in their location. Partners with
their manager to build employee engagement and high performing
teams by recruiting, training and retaining the best talent within
their span of control. Provides daily coaching and directions to
their team via multiple forums; one-on-ones, team huddles and
department meetings. Creates an environment of continuous learning,
role playing and development where employees are able to enhance
their skills and maximize their potential and success through
coaching, training, and objective performance management, including
the progressive discipline process. Maintains strong working
relationships with management, the operations team and peers,
working as a team to build a culture of success. Implements and
enforces the cash management policy and completes timely audits of
their Spectrum store. In alignment with their manager, provides
guidance, monitors and manages the enforcement of all company
policies and procedures. Provides management with frequent updates
about key events in their store. Assists with Store Manager
functions and performs other duties as requested by management.
REQUIRED QUALIFICATIONS Ability to read, write and speak the
English language to communicate with employees and customers in
person, on the phone, and by written communication in a clear,
straight-forward and professional manner Build good partnerships
within all areas of the organization by exhibiting excellent
interpersonal leadership, influencing and presentation skills
Significant time working inside a destination-style shopping
environment Proven ability to lead others and motivate them to
succeed in a goal and incentive based work environment Displays
passion for delivering a great customer experience during multiple
roles in their career Detail oriented and a good problem solver
High comfort level with personal technology, such as mobile devices
and personal video platforms Knowledge and ability to use computer
and software applications Ability to prioritize, organize, manage
multiple tasks/projects and handle change effectively Education
Bachelor---s Degree or equivalent work experience PREFERRED
QUALIFICATIONS Skills/Abilities and Knowledge Ability to make
qualitative judgments Some experience in implementing sales
training and employee development programs Some knowledge of
identifying trends, risks and communicating those to management
RELATED WORK EXPERIENCE 1 year: Management experience 1-3 yrs:
Telecommunications/wireless experience 3-5 yrs.: Sales/Customer
Service experience WORKING CONDITIONS Retail environment Exposure
to moderate noise level Work hours and travel to other locations as
business needs dictate Handle a physically demanding job, lifting
up to 35 lbs. Ability to stand for prolonged periods of time
Professional attire and appearance Valid driver---s license and
ability to meet Charter---s motor vehicle requirements For more
information on Spectrum---s benefits, please click here.
Keywords: SPECTRUM, Pasadena , Assistant Store Manager, Hospitality & Tourism , Pasadena, California
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