Retail Associate, Electronics Repair
Company: Asurion
Location: Pasadena
Posted on: May 12, 2022
Job Description:
For more than 25 years, Asurion has been a leader in innovation,
not only in the tech solutions industry, but in creating a culture
where employees feel valued. We help people do more with their
technology and stay connected on all their devices. We provide our
customers with simple, helpful advice to get the most from their
technology, assistance to fix any technology issues they have and
protection of their devices to ensure they quickly get a
replacement or repair if anything does go wrong. What you will be
doing: Our team of Retail Associate, Electronics Repair Techs have
great passion for technology and connecting customers to products
that enhance their everyday lives through exceptional customer
support and technical expertise. We sell solutions-based products
and services by building authentic connections with customers that
drive long-lasting relationships. The UBIF Technician will work
inside a retail store, and be the face of Asurion, delivering
award-winning, personalized customer experiences. Essential Duties
and Responsibilities:
- Resolve customer issues by troubleshooting and repairing their
electronic devices
- Bring sales experience to consistently sell the Connected Home
product and Serve, Solve, and Sell on every customer
interaction
- Learn and apply the details of the Connected Home product, how
to gain an understanding of the customer's technology, and how to
offer and sell protection/tech support solutions to customers to
meet their needs
- Perform in your role and achieve your goals by performing in
sales, providing excellent service and technical/repair support,
and creating satisfied customers, in accordance with Asurion's Core
Values
- Expand your knowledge of ubreakifix's products and culture
- Deliver world class customer service
- Demonstrate ubreakifix's Core Values in all interactions
- Be responsible for inventory management
- Organize same-day pick-up inventory, including picking,
packing, shipping, receiving, and handing off packages to delivery
drivers in an accurate, efficient manner
- Work with cross-functional teams to deliver on
programs/processes
- Provide feedback on work instructions and improve process
flow
- Self-manage and set priorities while multi-tasking in a
fast-paced environment Here's what you'll bring to the team:
- A passion for solving problems and delivering solutions
- A love for people and the devices that enrich their lives
- One or more years of customer service/retail sales experience
preferred
- A willingness to learn and leverage sales resources provided by
Asurion
- Reliable and flexible when it comes to dealing with difficult
situations
- The ability to quickly adapt in an ever-changing
environment
- Motivated to meet and exceed evolving key performance
objectives
- Ability to work a flexible retail schedule
- Six months experience with product service support or
electronics troubleshooting
- Knowledge of mobile devices and operating systems
- High School diploma or equivalent preferred
- Willing to undergo and pass a background check including
Criminal and Drug Test
- Strong oral and written communication skills
- Strong teamwork and collaboration skills
- Basic knowledge of Microsoft Office
- This job operates in both a retail environment. This role
routinely uses standard office equipment such as computers, phones,
printers/scanners and packing equipment for orders.
- The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job
- Bending, sitting, lifting, and standing based on the need of
the business, up to 75 lbs. Standing and/or sitting for extended
and long periods of time, up to 100% of shift or over time.
- Specific vision abilities that may be required by this job
including close vision, color vision, depth perception and ability
to adjust focus.
- Vocal communications are required for expressing or exchanging
ideas by means of the spoken word and/or to communicate with
customers and/or clients.
- Hearing is required to perceive information at normal spoken
word levels
- Exposure to dust, noise, chemicals, and such matters as demands
for overtime or shift work. Exposure to various materials including
cardboard, various metals, and plastics. Exposure to moving
equipment and objects in the immediate work area such as automated
machinery. Exposure to tools or materials, including batteries,
which may involve the risk of injury. We take care of you
(benefits/perks):
- Competitive pay and benefits including health, dental, and
vision
- Retirement savings plan
- Paid time off
- Continuing education support
- Ongoing training to grow your skills About ubreakifix Since its
inception in 2009, ubreakifix has grown to hundreds of stores
nationwide in markets across the U.S and Canada. ubreakifix has
become the preeminent gadget repair company in the industry,
largely due to its low-price promise and industry leading 90-day
repair guarantee. ubreakifix handles everything from phones and
gaming consoles, to cameras, laptops, and computers. Let the repair
professionals at ubreakifix bring your electronic device back to
its original look, feel and functionality - all for much less than
buying a new one. And most repairs can be completed while you wait!
From water-damage or shattered displays to complex technical
issues, ubreakifix is your fast, affordable, reliable repair
solution. Visit www.ubreakifix.com for more info!
Keywords: Asurion, Pasadena , Retail Associate, Electronics Repair, Hospitality & Tourism , Pasadena, California
Didn't find what you're looking for? Search again!
Loading more jobs...