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Customer Service (Full Time / Part Time)

Company: Aurora Enterprise
Location: Pasadena
Posted on: March 14, 2023

Job Description:

At Aurora Enterprise, we value our partnered clients and share their vision of growth. Our success in creating these long-lasting promising business relationships is due to our dedicated Customer Service Representative and Team. Their determined efforts in providing our clients with excellent customer service have overall improved the quality of our client relations. With our client's upcoming expansion, we are looking to extend our Customer Service Representative team. If you are team-spirited, share a passion for cultivating relationships, and have a desire to assist others, then the Customer Service Representative role was made for you! - - -Responsibilities of a Customer Service Representative: -

Establish and maintain long-lasting business and client relationships -Identify, troubleshoot, and provide clients with resolutions to their issues and concerns -Maintain open communication between our clients, their consumers, and our Brand Relations Representative Team -Utilize product knowledge to upsell products and services as needed and assist our sales team in new client acquisitions -Provide clients with an individualized purchasing experience and utmost customer service -Coordinate with sales team to ensure process orders are completed and installation dates are set -Document client's contact information, ensure their purchase order is correct, and submit all information accordingly to our Senior Brand Relations Representatives -Collaborate with fellow Brand Relations Representatives and other Customer Service and Sales team members that all sales targets are met - -The Ideal Candidate as a Customer Service Representative: -
High School Diploma or equivalent certification required -1-3 years of experience working in Marketing, Customer Service, Hospitality, Sales, or other related fields preferred -People-oriented and passionate about building relationships -Charismatic and personable demeanor that transpires to fellow Brand Relations Representatives and other Customer Service team members -Results driven and self-motivated to improve interpersonal skills -Practices active listening and is empathetic to client's concernsSolution-oriented and takes initiative in resolving unexpected challenges - -THIS POSITION REQUIRES DAILY TRAVEL TO OUR OFFICE IN PASADENA.LOCAL CANDIDATES ONLY (OR RELOCATING WITHIN 2 WEEKS OF AN OFFER)Powered by JazzHR

Keywords: Aurora Enterprise, Pasadena , Customer Service (Full Time / Part Time), Hospitality & Tourism , Pasadena, California

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