Customer Service (Full Time / Part Time)
Company: Aurora Enterprise
Location: Pasadena
Posted on: March 14, 2023
Job Description:
At Aurora Enterprise, we value our partnered clients and share
their vision of growth. Our success in creating these long-lasting
promising business relationships is due to our dedicated Customer
Service Representative and Team. Their determined efforts in
providing our clients with excellent customer service have overall
improved the quality of our client relations. With our client's
upcoming expansion, we are looking to extend our Customer Service
Representative team. If you are team-spirited, share a passion for
cultivating relationships, and have a desire to assist others, then
the Customer Service Representative role was made for you! - -
-Responsibilities of a Customer Service Representative: -
Establish and maintain long-lasting
business and client relationships -Identify, troubleshoot, and
provide clients with resolutions to their issues and concerns
-Maintain open communication between our clients, their consumers,
and our Brand Relations Representative Team -Utilize product
knowledge to upsell products and services as needed and assist our
sales team in new client acquisitions -Provide clients with an
individualized purchasing experience and utmost customer service
-Coordinate with sales team to ensure process orders are completed
and installation dates are set -Document client's contact
information, ensure their purchase order is correct, and submit all
information accordingly to our Senior Brand Relations
Representatives -Collaborate with fellow Brand Relations
Representatives and other Customer Service and Sales team members
that all sales targets are met - -The Ideal Candidate as a Customer
Service Representative: -
High School Diploma or equivalent
certification required -1-3 years of experience working in
Marketing, Customer Service, Hospitality, Sales, or other related
fields preferred -People-oriented and passionate about building
relationships -Charismatic and personable demeanor that transpires
to fellow Brand Relations Representatives and other Customer
Service team members -Results driven and self-motivated to improve
interpersonal skills -Practices active listening and is empathetic
to client's concernsSolution-oriented and takes initiative in
resolving unexpected challenges - -THIS POSITION REQUIRES DAILY
TRAVEL TO OUR OFFICE IN PASADENA.LOCAL CANDIDATES ONLY (OR
RELOCATING WITHIN 2 WEEKS OF AN OFFER)Powered by JazzHR
Keywords: Aurora Enterprise, Pasadena , Customer Service (Full Time / Part Time), Hospitality & Tourism , Pasadena, California
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