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Customer Service Advanced Level

Company: Randstad
Location: Pasadena
Posted on: December 7, 2018

Job Description:

Are you currently and/or were you previously employed at a: Luxury Department Store, High End Service Provider (think SPA), "5 Star" Hotel and/or Fine Dining Restaurant (ie: Nordstrom, Nieman Marcus, Barneys NY, Saks Fifth Ave., Bloomingdales, Burke Williams, Il Fornaio, Four Seasons Hotel...... to name a few!) Do you have experience with a HIGH END-LUXURY retailer, restaurant and/or service provider within a CUSTOMER SERVICE role? Does creating a "Stellar Customer Service" experience drive you?Are you motivated, ambitious and driven to excel and succeed? Are you interested in long term success in the banking field?Are you able to maintain a calm demeanor in a dynamic environment?Are you able to explain difficult concepts in a simple manner?If you answered "YES!", then this Banking Customer Service - Call Center position IS THE JOB FOR YOU!Perks:Randstad pays talent on a weekly basis!After you become permanent, you are offered a generous vacation package, monthly public transportation stipend, carpool options, etc. There are many areas to grow within the company and promotes from within.The Call Center Representative for the banking service center will work in all areas of retail banking including but not limited to: Checking and savings accounts transactional accounts personal loans debit cards and credit cards retirement accountsResponsibilities:The Call Center Representative will be responsible for:Qualifying leads and soliciting orders for products or services over the phoneEntering details into database system and follows up with customersKeeps accurate track of client's needs and notates all information correctly in their accountsRespond to client inquiries, and either solves client problems on their own or escalates problem to his/her supervisor for resolutionIdentifies opportunities to make product suggestions/referrals based on client needsDisplay etiquette, knowledge and solutions when servicing clients account inquiries - conducts transaction in accordance to service standardsMaintain close adherence to the defined daily schedule to ensure proper resource coverageMaintain a minimal level of errors to ensure a positive customer service experienceAdheres to bank policy and proceduresWorking hours: 5:00 AM - 6:00 PMSkills:Prior High End Retail experience within a Customer Service Role is a MUST!High End retail experience with a Luxury Department Store (think Nordstom), High End Service Provider (think Burke Williams), 5 Star Hotel (think Four Seasons), Fine Dining Restaurant (think Il Fonaio), etc.Cross Sales/Up-sellingStellar Customer Service Call CenterImpeccable AttendanceEducation:High SchoolExperience:ExperiencedQualifications:The following are preferred (but not required)1) Banking (in a customer service role) is a requirement2) Knowledge in bank products and services3) Experience in selling banking products and retaining customers (e.g. time deposits, checking and savings)4) Banking Call Center experience preferred PLEASE APPLY ONLY IF YOU HAVE WORKED AT A HIGH END RETAILER AND/OR SERVICE PROVIDER. EMAIL RESUME TO: lisa.garcia@randstadusa.comRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.San Francisco Fair Chance Ordinance:Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

Keywords: Randstad, Pasadena , Customer Service Advanced Level, Hospitality & Tourism , Pasadena, California

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