PasadenaCARecruiter Since 2001
the smart solution for Pasadena jobs

Customer Service Representative / HME Support Rep.

Company: Mommy Jobs Online
Location: Pasadena
Posted on: August 16, 2019

Job Description:

This position is with Mommy Jobs Online, so please visit mommyjobsonline.com to apply and get registered on our site directly! Mommy Jobs Online is seeking a HME Support Representative to answer incoming calls, voicemails and emails to the Support Desk regarding user questions. The Representative is responsible for identifying the customer issue and providing a solution in order to resolve the case. The Representatives primary objective of the HME customer support team is to provide consultative responses to the many types of technical and non-technical questions raised by our customers and maintain a high level of customer satisfaction. The Representative is a hands-on contributor, and will be responsible for handling calls, emails and voicemails from the our customer base. The Representative must be able to communicate effectively with customers while also being comfortable with challenging scenarios. The right candidate has a mix of support and technical competencies, and is experienced with product release and customer service responsibilities. The Representative must be a team player with a positive attitude, strong interpersonal skills, and strong verbal and written communication skills. Must have a general understanding on how software businesses are organized and how customer support success is measured. What youll do: Work directly with our customers either by telephone or through electronic communication Answer questions and resolve cases regarding our application and its extended services Respond promptly to customer inquiries Professionally listen to and resolve customer concerns and escalate as appropriate Obtain and evaluate all relevant information to handle inquiries and complaints Direct requests and unresolved issues to the designated resource Accurately record details of inquiries, comments, concerns, action taken and next steps Communicate and coordinate with internal departments as needed Document resolutions into knowledge articles for information sharing Provide exceptional customer service by following up on customer interactions Expect occasional off-hours, shift work, or weekend hours as needed to support Production and Releases. About you: Must be a quick learner, pleasant, and have strong dedication and commitment level to a positive customer experience Must be able to work in a fast-paced, challenging environment with minimal supervision Looking for someone with a great attitude that is willing to learn and increasingly strive to improve Strong interpersonal, communication, and customer service skills with the ability to resolve challenging issues in a timely manner Dependable to be at work during assigned shifts and to complete work as expected Ability to multitask and meet specific goals set by supervisors and management Experience with documenting procedures while speaking with customers Strong problem solving and analytical skills About your background: Bachelors degree strongly preferred Minimum 2 years of experience in a customer support environment. Knowledge of customer support best practices. HME, Home health or healthcare administrative experience preferred Product knowledge preferred Call center experience Proficiency with Microsoft Office Suite (Outlook, Word, and Excel) Proficiency with Web Browsers (Explorer, Firefox, Chrome, and Safari) Basic understanding of DME industry, medical billing and accounting Equivalent combination of education and experience will be considered To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pay: $15.00 per hr. To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLCarol3250 when you register online. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Pasadena , Customer Service Representative / HME Support Rep., Hospitality & Tourism , Pasadena, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Restaurant Host - Part-Time
Description: A Restaurant Host/Hostess is responsible for welcoming guests and escorting them to their seats for dining in the hotel's continuing effort to deliver outstanding guest service and financial profitability. (more...)
Company: Hilton Hotels and Resorts
Location: Santa Barbara
Posted on: 08/22/2019

Front of House Team Members
Description: Front of House Team Members At Red Robin, our Extraordinary People are at the heart of everything we do Front of House Team Members exemplify a Genuine Spirit of service by welcoming guests, serving (more...)
Company: Red Robin Gourmet Burgers
Location: Apple Valley
Posted on: 08/22/2019

Line Cook (PM)
Description: You bring the dishes that the chef creates to life. The chef relies on you to get it right and you take pride in making it happen. The bustle and sometimes intensity of the kitchen energizes you. You (more...)
Company: Marriott Fullerton @ CSU
Location: Fullerton
Posted on: 08/22/2019


Hosts/Hostesses
Description: Hosts/Hostesses At Red Robin, our Extraordinary People are at the heart of everything we do Front of House Team Members exemplify
Company: Red Robin Gourmet Burgers
Location: Tustin
Posted on: 08/22/2019

Part Time Delivery up to $25+/hr - Now Hiring in Los Angeles,CA!
Description: JOIN THE MOVEMENT - Earn up to 25 x2F hour on your own schedule We're looking for friendly, energetic and customer service-oriented people to join. All you need is a comfortable pair of walking shoes (more...)
Company: Postmates
Location: Simi Valley
Posted on: 08/22/2019

Housekeeper - FULL TIME+BENEFITS,13hr. - SpringHill Suites Los Angeles Burbank/Downtown - (19099564)
Description: Here's To Your Journey with Springhill Suites SpringHill Suites by Marriott offers guests an upper-moderate priced casual comfort hotel. Working at SpringHill Suites, you''ll provide our guests with a (more...)
Company: Marriott International, Inc.
Location: Burbank
Posted on: 08/22/2019

Front of House Team Members
Description: Front of House Team Members At Red Robin, our Extraordinary People are at the heart of everything we do Front of House Team Members exemplify a Genuine Spirit of service by welcoming guests, serving (more...)
Company: Red Robin Gourmet Burgers
Location: Redlands
Posted on: 08/22/2019

Outlet 1 Food Server I
Description: Overview Serve guests in a hospitable manner to ensure positive guest experience. Responsibilities ul li Hospitably greet, prepare and serve drinks to guests according to HEI Hotels and Resorts beverage (more...)
Company: Hyatt Santa Barbara
Location: Santa Barbara
Posted on: 08/22/2019

Front of House Team Members
Description: Front of House Team Members At Red Robin, our Extraordinary People are at the heart of everything we do Front of House Team Members exemplify a Genuine Spirit of service by welcoming guests, serving (more...)
Company: Red Robin Gourmet Burgers
Location: Hemet
Posted on: 08/22/2019

Catering Captain
Description: Bring five star local food service to companies you love. As a Captain you will help deliver and present catered meals with the highest-quality ingredients to the fastest-growing companies in your area. (more...)
Company: Caviar
Location: Burbank
Posted on: 08/22/2019

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Pasadena RSS job feeds