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AskHR Solutions Center - HR Support Representative

Company: NASA JPL
Location: Pasadena
Posted on: June 17, 2022

Job Description:

Job Details

New ideas are all around us, but only a few will change the world. That's our focus at JPL. We ask the biggest questions, then search the universe for answers-literally. We build upon ideas that have guided generations, then share our discoveries to inspire generations to come. Your mission-your opportunity-is to seek out the answers that bring us one step closer. If you're driven to discover, create, and inspire something that lasts a lifetime and beyond, you're ready for JPL.

Located in Pasadena, California, JPL has a campus-like environment situated on 177 acres in the foothills of the San Gabriel Mountains and offers a work environment unlike any other: we inspire passion, foster innovation, build collaboration, and reward excellence.


The Human Resources (HR) team at JPL is on a voyage of innovation, discovery, and modernization that will allow us to continue to support the JPL mission and quests. AskHR is a centralized function designed to handle a variety of HR-related services that provides higher-level customer support to all JPL employees, retirees, and applicants as a single point of entry to access all HR services.

The AskHR Support Representative position is integral to the success of AskHR. This position provides specialized direct support to the centralized function and handles a variety of HR-related services. AskHR seeks employees with the ability to provide subject matter expertise, research and respond to complex escalated issues with a high degree of customer satisfaction, expertise, accuracy and timeliness.

Tasks include but not limited to:

* Provides administrative support for a variety of HR programs including recruiting, tuition reimbursement, awards, events, blood drives, new employee benefits and new manager orientation sessions, childcare, vendor invoicing, LOA and retirement packets, employment postings, wellness program, hospitality program, and support for training programs.

* Administer all aspects of the Tuition Reimbursement program and work directly with participants in order to respond to their inquiries and explain program parameters

* Administer onboarding of New Hires to ensure completion of all contingencies prior to Hire Date

* Serve as the first point of contact for employee questions and issues related to Human Resources

* Process HR Solutions Center requests that include but are not limited to Talent Acquisition, Talent Management, Compensation, Benefits, Learning, Technical Training, Leave of Absence and People Services.

* Assess and understand full scope of issues presented and provide a comprehensive response.

* Provide timely and accurate information to employees. Utilizes case management system to process, document and resolve inquiries.

* Work with internal resources to resolve employee issues and problems and escalates complex inquiries as necessary to Tier 2 or Center of Excellence Subject Matter Experts.

* Assists employees with navigation of HR sites.

* Process daily HR transactions into HRIS systems, perform audits or updates and ensure integrity and accuracy of the employee data and payroll records.

* Furnish information to authorized persons and/or agencies.

* Maintain both manual and automated personnel records.

* Provide administrative support for HR related activities - new hire orientation support, rehire eligibility checks, fixed vacation offers, drug testing, subpoenas, verification of employment, Investigations, invoicing and miscellaneous scheduling.

* Communicate and explain information related to a variety of benefits programs (insurance plans, health plans, retirement plans, leaves of absence and sick leave). Assists employees in completion of forms and provides general response to benefit inquiries.

* Run and distribute various reports on a regular basis.

* Assist in the continuous development and improvement of information and processes required to perform quality service delivery.

* In accordance with procedures, furnishes information to authorized persons and/or agencies.

* Performs various other support duties as required.


* A High School diploma with 8 years of related experience, or an Associate's degree with 4 years of related experience or a Bachelor's degree with 1 years of related experience.

* Minimum of one year related customer service experience.

* Minimum of three years of Human Resource Administration experience.

* General understanding/knowledge of HR disciplines through training and experience.

* Detail-oriented with good organizational skills, flexibility in working in a fast-paced team environment, effectively prioritizing and coordinating multiple assignments.

* Excellent customer focused communication skills (patience, attentiveness, courtesy).

* Strong interpersonal skills and team-based orientation.

* Excellent written & oral communication skills.

* Demonstrated ability to respond to common inquiries or complaints from customers.

* Ability to maintain confidentiality and discretion in daily work.

* Demonstrated ability to analyze and solve problems to achieve first call resolution.

* Ability to work and problem solve independently utilizing available resources and tools.

JPL is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, citizenship, ancestry, age, marital status, physical or mental disability, medical condition, genetic information, pregnancy or perceived pregnancy, gender, gender identity, gender expression, sexual orientation, protected military or veteran status or any other characteristic or condition protected by Federal, state or local law.

In addition, JPL is a VEVRAA Federal Contractor.

EEO is the Law.

EEO is the Law Supplement

Pay Transparency Nondiscrimination Provision

The Jet Propulsion Laboratory is a federal facility. Due to rules imposed by NASA, JPL will not accept applications from citizens of designated countries or those born in a designated country unless they are Legal Permanent Residents of the U.S or have other protected status under 8 U.S.C. 1324b(a)(3). The Designated Countries List is available here.

Keywords: NASA JPL, Pasadena , AskHR Solutions Center - HR Support Representative, Human Resources , Pasadena, California

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