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Software and Computing Systems Technical Assistant III

Company: Jet Propulsion Laboratory
Location: Pasadena
Posted on: December 4, 2019

Job Description:

New ideas are all around us, but only a few will change the world. That's our focus at JPL. We ask the biggest questions, then search the universe for answersliterally. We build upon ideas that have guided generations, then share our discoveries to inspire generations to come. Your missionyour opportunityis to seek out the answers that bring us one step closer. If you're driven to discover, create, and inspire something that lasts a lifetime and beyond, you're ready for JPL. Located in Pasadena, California, JPL has a campus-like environment situated on 177 acres in the foothills of the San Gabriel Mountains and offers a work environment unlike any other: we inspire passion, foster innovation, build collaboration, and reward excellence. We have an exciting opportunity for a Software and Computing Systems Technical Assistant to join JPL's Innovation Experience Center (IEC) and work with team that conceptualizes and contributes to innovative applications for cross cutting areas of the laboratory including robotics, artificial intelligence, multi-mission systems, mission assurance, cloud computing, next generation flight hardware, and intelligent digital assistants. The team performs concept development and maturation at JPL's one of a kind Foundry Design Center undertaking tasks including: brainstorming, ideation, initial feasibility, architecture trade-space exploration, science traceability, and point design. As Technical Assistant you will be a member of the Chief Technology and Innovation Office working with all of JPL. We are seeking a detail-oriented IT innovation contributor who loves discovering trends where none were visible before. The successful candidate will be a self-starter who possesses a strong desire and experience developing, implementing, and maintaining a program of defining new ways of IT collaboration and engineering activities for all of JPL, and for a broader program of IT innovation engineering Responsibilities include: - Contribute to a program for supporting computer systems operations by monitoring computer system operations and the performance of computer equipment, evaluating IT operations for new ways of innovation and for then recommending modifications. - Support network operations by performing such duties as: diagnosing hardware and software problems, replacing defective components, performing network startup and shutdown procedures; and monitoring and analyzing network performance data. - Provide innovative computer system administration by performing back-ups and audits of systems and software and by partnering with IT development, and operations to innovate their processes; installing and configuring new hardware and software; applying operating system updates; updating user account information; and troubleshooting problems with an innovative lens. - Educate users in security policies and procedures - Install security software; monitor the network for security breaches; and develop security policies and procedures in collaboration with JPL Cyber Security and the broader IT team in a cross functional manner. The Technical Assistant will be creative, tenacious, curious, and possess innovative technical skills. You will use your skills in collaboration and IT engineering and assistance to make data driven decisions and to provide data driven products. Interface with the JPL Innovation Foundry and with several JPL missions to enable them to fully benefit from new ways of working and collaborating. - High School with 8 years of related experience; or Associates with 4 years of related experience, or Bachelor's degree with 1 years of related experience and related required training. - Knowledge in one or more related fields including: Innovation and Collaborative Engineering, Touch Screens, Peripheral devices, IT conceptualization and identification of new technologies, Internet of Things (IoT) and communications. - Knowledge of client-server networking as well as applications and database management solutions - Ability to provide technical system solutions, determine overall design direction and provide hardware recommendations for complex technical issues - Experience planning and developing support processes and adhering to best practices - Strong written and oral communication skills, and the ability to effectively communicate with technical and non-technical stakeholders. - System Administration basic knowledge and skills. Knowledge of server applications including Directory, DNS, License Server, Monitoring, Security, Backups, Virtual Environments, PowerShell Scripting, Group Policies, Documentation - Basic knowledge regarding network ports, VoIP, office supplies, general maintenance (lights, HVAC, wireless, tables, and whiteboards) and printer maintenance a plus. - Experience building Security Plans, Security frameworks and technologies; LDAP/X500 required, SSO desired. - Ability to evaluate and integrate new tools, procedures and techniques to improve the quality or efficiency of the IT innovation environments. Preferred Skills: - Experience with building architecture modernization roadmaps - Experience designing, integrating and managing complex infrastructure solutions - Ability to translate stakeholder requirements (customer and developer) into implementable, deployable architectures and frameworks - Ability to quickly comprehend the functions and capabilities of new technologies. - The ability to create new prototypes with the creativity and thoroughness to ask and answer the deepest questions about the problem at hand and ability to think creatively and to work well both as part of a team and as an individual contributor. - Knowledge of SharePoint server, RDS, Isograph Server, Active Client, IBM BigFix a plus. - Knowledge of LDAP, File Sharing, DNS, License Server, Monitoring, Security, Backups, Containerization, Reverse Proxies, Documentation, IT virtual technologies, Apache web server, PHP, Github, WSO2 products, Atlassian's Confluence Wiki a plus. - Database maintenance and backup skills including SQL Server, MySQL, Arrango DB, Postgres a plus. - Experience with virtualization and cloud including VMware, Parallels, AWS Services to include; EBS, EC2, ECS, ELB, IAM, RDS, Route53, S3, Security Groups, VPC considered a plus. - Collaborative Design Support for multi-site capabilities (i.e. NASA, industry, universities): File sharing, voice system, WebEx, videoconferencing, VOIP, chat; High Definition video support; Collaborative Design Support Requisition ID: 2019-11330 Discipline Description: Software and Computing Systems Services Career Level: Level 3 Scheduled Hours: 40 Relocation Eligibility: No Name: 1760 - IT CHIEF TECHNOLOGY & INNOVATION OFFICE Travel: 10% Clearance Status: None External Company Name: Jet Propulsion Laboratory External Company URL: ***************************** Street: 4800 Oak Grove Dr. Oracle Job Title: Software and Computing Systems Technical Assistant III

Keywords: Jet Propulsion Laboratory, Pasadena , Software and Computing Systems Technical Assistant III, IT / Software / Systems , Pasadena, California

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