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Desktop Support Technician

Company: Prosum
Location: Pasadena
Posted on: March 27, 2020

Job Description:

Contract 6 months to start but can be extended indefinitely or potential to convert The Support Technician will play a key role in providing Tier 1 2 support for enterprise technology infrastructure, including workstations, basic network and telephony systems, remote users, etc. This individual will effectively interface with staff andor third parties to understand and diagnose issues and follow best practices to isolate and effectively resolve them. This individual will work with a team of technicians to solve problems creatively and timely, with the ability to escalate issues to senior technical staff as needed. This job will have the following responsibilities Provide technical support for all levels of staff and end-users. Interact with users via phone, e-mail, and IMchat in the effort to resolve issues in the most efficient manner. Work within a centralized ticketing system to respond to users and document pathways to resolution. Provide support for PC users, including office and remote employees. Monitor and prioritize incidents and tickets. Escalate andor work in tandem with appropriate people from within and outside the organization on unresolved issues. Utilizemobilize all third-partypartner technical resources to solve problems where necessary. Maintain call records, notes and logs and record resolution details. Install and configure workstation, telephony, video, and mobile hardwaresoftware as required. Maintain hardware and software inventory. Communicate and provide guidance and knowledge transfer to other resources within the organization on issuesproblems and resolution. POSITION REQUIREMENTS Qualifications Requirements Excellent communication, documentation, and customer service skills. Ability to work effectively both individually and as part of a team. 1+ years of experience providing IT support, including Windows Server maintenance. Advanced competency in Microsoft applications including Word, Excel, and Outlook. Basic understanding of Windows Servers, including Active Directory. Knowledge of VPN and Citrix will be considered a plus

Keywords: Prosum, Pasadena , Desktop Support Technician, IT / Software / Systems , Pasadena, California

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