Technical Simulation Support Specialist

Company: Chamberlain University
Location: Pasadena
Posted on: October 15, 2020

Job Description:

Opportunity at a Glance Our newest Chamberlain College of Nursing campus in Pasadena/Irwindale is actively seeking candidates interested in a Technical & Simulation Support Technician position. Candidates should have advanced technical skills and knowledge of supporting classroom and back office operations. This position supports all equipment and services at the campus. In addition, this role is responsible for providing intermediate level of technical support to the SimCare center. Responsibilities IT Support * Provides Tier 1 and 2 support to the campus and associated campuses/ remote locations. * Coordinates daily inspections of classroom equipment and processes repair tickets accordingly. * Builds images and software packages to deploy. * Assists Student Workers and Support Tech I with Student Help Desk support issues. * Assists in the supervision of Student Workers and/or temporary workers. * Ensures lab equipment is meeting the requirements of the Academic delivery. * Assists in maintaining lab security of equipment and software at all sites. * Assists with network, sever, and telecommunication support. * Follows standard operating guides and ensures compliance. * Participates in training and evaluative sessions and recommends methods to improve lab environments. * Performs troubleshooting and support functions for staff, students, and faculty. * Acts as point of contact (liaison) for facilities related needs (responsible for coordinating onsite vendor work) * Setup for training sessions with conference phone as needed. * Perform support tasks for classroom and lab equipment. * Completes other duties as assigned. SimCare Support * Requires approximately 10 hours per week * Respond to requests, service calls and equipment setup assistance on short notice. * Attend and support all Simlab on-site training, webinars and conferences. * Ensure all equipment is setup and is in good working order. * Should be able to provide intermediate level of support for the following: Qualifications * Associate s degree in a technical field preferred. * 2 years experience with desktop support or in a help desk * 2 years experience with Microsoft Active Directory in a large networ environment * Must achieve Chamberlain University SimCare Technical Support Certification as evidenced by successfully completing Laerdal, Gaumard and Learning Space training * MCP and A+ certification desired * Knowledge of Microsoft Operating Systems, installation, and troubleshooting. * Advanced PC troubleshooting skills. * Good working knowledge with Hardware/Software installation in a network environment. * Entry level experience with networking, data, and voice systems. * Knowledge of printer troubleshooting and repair. * Experience with classroom equipment a plus. * This position may require occasional evening and weekend work. * Ability to lift at least 50 lbs. EEO We are proud to be an EEO employer M/F/D/V. At Adtalem, we welcome everyone and have a strong commitment towards diversity and inclusion. We encourage our Colleagues to be their true authentic selves and support laws that prohibit discrimination everywhere we do business. We also maintain a drug-free workplace. Who We Are Chamberlain University has a 130-year history and the mission to educate, empower, and embolden diverse healthcare professionals who advance the health of people, families, communities, and nations. We re 99,000 strong, with 31,000 students and 68,000 alumni armed with the skills, passion, and determination to make a difference in today s complex healthcare environmen By living Chamberlain Care , we ve built a culture in which colleagues a students thrive, and we graduate extraordinary healthcare professionals who transform the health of people worldwide. Our regionally accredited University is comprised of the College of Nursing and the College of Health Professions. Our College of Nursing offers a Bachelor of Science in Nursing (BSN) degree program at 22 campuses and online post- licensure degree programs and certificates including RN to BSN, RN to MSN, a Master of Science in Nursing (MSN) with six Specialty Tracks, and a Doctor of Nursing Practice (DNP). Our College of Health Professions offers online options with a Master of Public Health degree, Public Health Certificate programs, and a Master of Social Work degree. Learn more about Chamberlain University, part of Adtalem Global Education, at . Show moreShow less

Keywords: Chamberlain University, Pasadena , Technical Simulation Support Specialist, IT / Software / Systems , Pasadena, California