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Service Desk Agent

Company: Kforce Technology Staffing
Location: Pasadena
Posted on: October 12, 2019

Job Description:

RESPONSIBILITIES:Kforce has a client in search of a Service Desk Agent in Pasadena, California (CA).Essential Functions:* Responsible for Service Desk calls/chat/emails, ticket management and processes* Escalating issues to appropriate resources and monitoring their follow up through to completion* Remote diagnostics and troubleshooting of common desktop related issues* Resolve daily software and hardware (break/fix) issues* Deploy new and upgrading software and applications* Setting up new users, systems* Maintenance and support of laptopsREQUIREMENTS:* Undergraduate degree* ITIL or Help Desk Institute (HDI) Certifications* 5+ years of IT Support* 3-5 years of experience in a Global Service Desk* Experience in support of financial based firms* Strong competency in Office products - Excel, Outlook* Good organizational and multitasking skills* Strong knowledge with Microsoft family of products - Windows 10, Office 2016/2019* Must be willing to accept flexible schedule, split shifts* Must have a sense of ownership of issues and ensure that issues are resolved in a timely fashion with an appetite to continue to grow the Service Desk resolution rate* Experience working with ticketing systems such as Jira Service Desk, Remedy or ServiceNow is preferredExperience with:* Supporting internal clients while providing superb customer service* Assisting with implementation of ITIL/HDI best practices* Being a role model team player* Major incident process execution* Supporting Videoconferencing a plusKforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. - provided by Dice

Keywords: Kforce Technology Staffing, Pasadena , Service Desk Agent, IT / Software / Systems , Pasadena, California

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