PasadenaCARecruiter Since 2001
the smart solution for Pasadena jobs

Service Booker/Warranty Assistant

Company: Rusnak
Location: Pasadena
Posted on: March 19, 2020

Job Description:

Overview

This position contributes to the success of Rusnak Automotive Group (the Company) by:

  • assisting the department with claim submissions and warranty receivables recovery and all associated documentation in a professional, timely, and accurate manner to achieve individual proficiency goals established by management to support strategic plan objectives
  • ensuring Repair Order booking and documentation complies with MFR's and corporate requirements; ensuring the Corporation and Service Technicians are appropriately compensated for work done whilst upholding the highest levels of professional integrity

    Responsibilities

    Efficiently and Effectively Assist with Claims Input and Warranty Claim Administration
    • Assist with inputting claims correctly and on a timely basis with all relevant information included
    • Seeks out and understands all manufacturer's publications relevant to warranty claim administration
    • Maintains accurate knowledge on all warranty claim processes and procedures.
    • Assists with ensuring repair order document storage complies with established corporate, legal and manufacturer's retention requirements.
      Consistently Works to Ensure Warranty Processes Are Maintained
      • Assist with processing warranty claims on a timely basis for each franchise or distributor.
      • Processes all warranty paperwork to ensure proper documentation.
      • Aids in verifying claim criteria required by factory or distributor.
      • Assist with reconciliation of all warranty receivables with payments through the appropriate accounting schedule.
      • Resubmits all rejected claims promptly or receives authorization to write them off.
        Quality / Correct Procedure Followed:
        • Utilizes MFR's and corporate recommended practices for booking diagnosis and repair processes.
        • Seeks clarification if repair documentation is unclear before finalizing booking.
        • Ensures documents submitted for booking are in compliance with MFR's and corporate policies.
        • Ensures the Technicians notes reflect the repairs done and are consistent with the concern. If not, to notify the Service Manager or Shop Foreman.
        • Double checks the 3 "C's" are clear and understandable to a layperson
        • Seeks out and understands all manufacturer's bulletins & publications relevant to repairing and maintaining the product.
          Warranty Claim Rejection Ratio:
          • Collaborates with Warranty Administration to minimize rejection of claims input due to inaccuracies in booking.
          • Ensures booking is compliant with all published relevant bulletin or procedure documentation.
          • Identify and report any inconsistency on repair orders to supervisors immediately, utilize for corrections and training purposes.
            Financial Objectives Achieved:
            • Ensures all appropriate charges are attached to repair order.
            • Communicates discrepancies between technician's flag time and estimates found during booking to repair lines.
              Satisfied Constituents:
              • Ensures concise and clear communication with all "internal" clients.
              • Confers with Foreman or Service Manager if necessary when discrepancies arise over flagging and booking times.
              • Collaborates closely with Advisors and Warranty Admin to ensure consistent, prompt and accurate booking functions occur.
              • Monitors repair activity represented in repair orders for consistent application and compliance with established policies, processes and procedures.
              • Upholds the highest ethical standards and adheres to consistent booking procedures in all repair orders.

                Qualifications

                • Experiene Ideal: previous automotive administrative experience.
                • Experience (Desired): A minimum of 1+ years in position of Warranty Assistant or similar positions in automotive, Retail, Sales, Hospitality or Food & Beverage industries.
                • License (Required) Current California Driver License with satisfactory Department of Motor Vehicle driving record
                • Excellent interpersonal and customer service skills
                • Good verbal and written communication skills
                • Desired: Strong computer and typing skills
                • Strong verbal and written communication skills (Bi-lingual in English and Spanish or other language is an asset in this position).

                  Degree/Diploma

                  High School Diploma/GED : Required

                  Licenses Required

                  Valid CA Driver License

Keywords: Rusnak, Pasadena , Service Booker/Warranty Assistant, Other , Pasadena, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Deliver with Uber Eats
Description: Deliver with Uber. Earn on your schedule.Deliver with Uber Eats on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends it's up to you.Earn Extra Money. You ll earn (more...)
Company: Uber Eats
Location: Poway
Posted on: 03/31/2020

Bioinformatics Scientist
Description: JOB DESCRIPTION br br Position Duties and Responsibilities: br br --- Develop new methods and maintain bioinformatics pipelines br br --- Provide bioinformatics support to R D by analyzing (more...)
Company: Ambry Genetics
Location: Aliso Viejo
Posted on: 03/31/2020

Pharmacy Technician- Arcadia
Description: About City of Hope City of Hope, an innovative biomedical research, treatment and educational institution with over 6000 employees, is dedicated to the prevention and cure of cancer and other life-threatening (more...)
Company: City of Hope
Location: Arcadia
Posted on: 03/31/2020


Deliver with Uber on your Spring schedule
Description: Deliver with Uber. Earn on your schedule.Deliver with Uber Eats on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends it's up to you.Earn Extra Money. You ll earn (more...)
Company: Uber Eats
Location: Encinitas
Posted on: 03/31/2020

Immediate Openings: Caregivers (Camarillo,CA)
Description: Compensation: 13.25 /hour br Location: Camarillo, CA br Hours: Full-time, part-time, and weekend shifts we're flexible What we're looking for:Honor hires amazing caregivers to provide non-medical (more...)
Company: HONOR
Location: Camarillo
Posted on: 03/31/2020

Behavior Interventionist
Description: INTERCARE is now HIRING for ENTRY LEVEL positions in San Bernardino and the greater Inland Empire ENJOY FLEXIBLE HOURS PAID TRAINING Compensation: 16.00 - 22.00 per hour - Full time, Part timePosition (more...)
Company: Intercare Therapy
Location: Perris
Posted on: 03/31/2020

Business Development Specialist, eMobility
Description: Job DescriptionENERGY FOR WHAT S AHEAD br br Are you looking to make a difference in your career We re working on smarter grids, cleaner energy and tools to help people manage energy more efficiently. (more...)
Company: Southern California Edison
Location: Rosemead
Posted on: 03/31/2020

Bilingual Customer Service Rep - Spanish
Description: Wider Circle is now seeking to hire a Home Member Service Representative to work in the Los Angeles area. Wider Circle offers a Home Visit Program, a support service to welcome new members and assist (more...)
Company: Wider Circle
Location: Montebello
Posted on: 03/31/2020

Member Care Coordinator - Bilingual
Description: Wider Circle is now seeking to hire a Home Member Service Representative to work in the Los Angeles area. Wider Circle offers a Home Visit Program, a support service to welcome new members and assist (more...)
Company: Wider Circle
Location: Montebello
Posted on: 03/31/2020

Sterile Processing Department (SPD)Tech - Part Time, Days
Description: br br Sterile Processing Department SPD Tech - Part Time, Days br br br br Company/Legal Entity br br br br Alta Newport Hospital, Inc. br br br br City br br br br (more...)
Company: Foothill Regional Medical Center
Location: Tustin
Posted on: 03/31/2020

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Pasadena RSS job feeds