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Director, Partner Delivery

Company: Green Dot Corporation
Location: Pasadena
Posted on: September 12, 2020

Job Description:

Director, Partner Delivery It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

POSITION TYPE:

Regular JOB DESCRIPTION:

Partner Delivery and Support - Director

Summary

A core focus of the Director of Partner Delivery is to ensure that business initiatives are operationally executed to deliver corporate revenue and P&L objectives. They are responsible for ensuring operational execution of BaaS Partner strategies and Green Dot product initiatives across channels. They must have a strong understanding of the operational components of the products and how the products function day to day in each channel where they are offered. Additionally, the Director of Partner Delivery and Support will serve as Overall Project Manager for the implementation of partners onto the BaaS (Banking as a Service) platform. They will be responsible for overseeing and leading the implementation project including finalizing the partner’s product needs, developing implementation plans and ensuring that the implementations are completed on time, within budget and meet the partner’s expectations.

They may be involved in “prospect” meetings to provide assistance in scoping the project and outlining required timelines. Once the prospect client contracts with Green Dot, “OPM” will be client-facing as the single point of contact for the partner through the implementation phase. They will work with internal stakeholders to development departmental implementation plans and ensure milestones are achieved. They will also be responsible for implementing a scope change control process and escalating issues as appropriate.

To be successful in this role, the Partner Directory Director must possess a strong passion and understanding of the distribution channels, the consumer/Partners and how they interact with the products. They must possess the skills that allow them to take a leadership role for the business and drive solid execution of initiatives.

Responsibilities

Demonstrate leadership in driving execution of strategic initiatives

Work with stakeholders to facilitate the definition of project scope, goals and deliverables

Serve as single point of contact for operational support for BaaS Partners post launch of MVP.

Execute on rollout for new products and recommended improvements to the existing products managing goals and deadlines.

Work with Business Development team, Operational divisions, technical product management, Enterprise Portfolio Management Organization, and other departments to ensure initiatives are completed on time and on budget

Exhibit a professional demeanor, attention to detail, ability to execute and a sense of urgency to achieve outcomes and exceed expectations

Demonstrate leadership in driving execution of implementation project with appropriate levels of urgency.

Be responsible for ensuring all departments maintain detailed implementation plans and execute against those plans within agreed upon timelines.

Collaborate with internal and Partner teams to ensure compliance of all Partner requirements and an efficient implementation.

Implement scope change control process.

Escalate issues as identified to the appropriate level within Green Dot and/or the Partner.

Develop processes and standardized procedures to allow highly scalable implementations.

Define and lock down project scope with Partners and internal stakeholders to reduce scope creep and ensure timelines are met.

Develop all processes and tools for customer implementation lifecycle and provide an efficient interface with Partner and all internal departments.

Exhibit a professional demeanor, attention to detail, and a sense of urgency to achieve outcomes and exceed expectations

Requirements

Bachelor's degree with a business or product management focus and/or related job experience preferred.

Prefer Five (5) to Seven (7) years’ experience in roles utilizing required skill set

Ability to develop an implementation strategy which involves identifying tasks that need to be completed through a comprehensive implementation plan

Develop best practices to standardize and scale implementations

Ability to manage through and resolve challenging situations in a matrix organization

Excellent written, verbal communication and interpersonal skills; credibility with peers and executive-level interactions

Strong organizational skills

Project Management background/experience a plus

Financial Services / Banking background a plus.

Ability to manage through and resolve challenging situations in a matrix organization.

Ability to remain organized while multi-tasking and adjusting to evolving priorities

Excellent written, verbal communication and interpersonal skills; credibility with peers and executive-level interactions

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Posted 6 Days Ago

Full time

R740

About Us Green Dot Corporation, [NYSE:GDOT], is a financial technology leader and bank holding company with a mission to power the banking industry's branchless future. Enabled by proprietary technology and Green Dot's wholly-owned commercial bank charter, Green Dot's "Banking as a Service" platform is used by a growing list of America's most prominent consumer and technology companies to design and deploy their own bespoke banking solutions to their customers and partners; while Green Dot uses that same integrated technology and banking platform to design and deploy its own leading collection of banking and financial services products directly to consumers through one of the largest retail banking distribution platforms in America. Green Dot products are marketed under brand names such as Green Dot, GoBank, MoneyPak, AccountNow, RushCard and RapidPay, and can be acquired through more than 100,000 retailers nationwide, thousands of corporate paycard partners, several "direct-2-consumer" branded websites, thousands of tax return preparation offices and accounting firms, thousands of neighborhood check cashing locations and both of the leading app stores. Green Dot Corporation is headquartered in Pasadena, California, with additional facilities throughout the United States and in Shanghai, China.

Keywords: Green Dot Corporation, Pasadena , Director, Partner Delivery, Other , Pasadena, California

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