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Business Support Analyst

Company: ACCO Brands
Location: Pasadena
Posted on: September 13, 2020

Job Description:

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We are looking for a  Business Support Analyst  to join our team.

***This position can be based out of Northern or Southern California.***

Why join ACCO? ACCO Engineered Systems is one of the largest mechanical contractors in the country. Since 1934, owners and builders have selected ACCO to design, install, and maintain more than 250,000 mechanical projects. ACCO is dedicated to the design, fabrication, installation, maintenance and service of commercial and industrial HVAC, refrigeration, plumbing, process piping, and building automation systems. Whether your project is a low or high-rise office building, a shopping mall, hospital, semi-conductor fabrication facility or pharmaceutical manufacturing plant…ACCO can design, build, install, and maintain a mechanical system to meet your needs

Here at ACCO, we are a part of something bigger. Just ask our customers: California Academy of Sciences, L.A. Live, and San Francisco 49ers Stadium. While we have been around for 80+ years, we continue to grow at a dynamic pace. And we are looking for talented individuals to join our team. To read more about us, check out our ABOUT US section with current news and events.

Reporting to the Manager of IFS Enterprise Systems, the Business Support Analyst will play a vital role in successfully executing new business initiatives for the Facility Service Group. This role entails successfully working with the Field and Operations teams across the company. This role will provide the opportunity to work cross functionally within multiple areas of the IT Department. This includes Applications, IT Operations, Integration and Business Systems. Activities would include participating in SWAT teams to swarm operational problems with other IT and Business partners.

WHAT DOES THIS ROLE INVOLVE?

Demonstrates the ability to work independently and in a team setting; works directly with internal business teams to clearly define issues.

Ability to develop & present a strong business case for a process change or enhancement by partnering with internal business teams to complete the assessment

Facilitate team and client meetings as needed; schedule meetings, take meeting notes, summarize key points and outline next steps

Work as part of a SWAT team to solve critical issues. Also, maybe asked to participate in a root cause analysis to troubleshoot an issues.

Exercises a long term approach to the transformation of the overall Facilities organization. This would include exposure to long term planning efforts.

Build & manage successful relationships with internal business leaders, managers and end-users to gain a full understanding of processes and how the systems support their deliverables.

Continuously identifies issues, provides solution and opportunities for process improvement.

Carefully evaluates solutions, the downstream impacts of the proposed solution, and works as part of a team to propose solutions to the internal customer. These solutions should be scalable for all facilities teams in order to avoid silos.

Demonstrate the ability to work with internal business teams to analyze and test processes that will return value to the various Facility Service product lines that ACCO offers its external customers.

Successfully work with the IT team and internal business teams to prioritize the value & priority of competing process improvement projects.

Formalizes proposed change(s) to address limitations of current practices. Define requirements and scope

Identifies critical issues and keeps current on emerging industry business practices and actively participate in IFS training.

Other duties as assigned by upper management.

WHAT ARE WE LOOKING FOR IN A CANDIDATE?

Associate or Bachelor’s degree in Business or related field

2-5 years of experience in a related field or a combination of education and experience

Proficient in Microsoft Excel and other MS Office products.

Ability to quickly adapt to people, processes, and issues.

Understands and demonstrates appropriate discretion with sensitive information

Able to communicate effectively with all necessary parties and levels of management.

Ability to demonstrate an understanding of Systems Analysis — determine how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

Demonstrated skills in verbal & written communications, written test plans, articulating business issues into action

Critical thinking skills – ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

PHYSICAL REQUIREMENTS

( The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions)

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee may regularly lift and /or move up to 10 pounds, and occasionally lift and/or move up to 30 pounds.

Specific vision abilities required by this job include Close vision and Distance vision.

While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is regularly required to walk and sit; climb or balance and stoop, kneel, crouch, or crawl (for purposes of assisting with project job walks and site inspections).

The employee is occasionally required to reach above shoulder height to access storage cabinets and shelves.

WHAT’S IN IT FOR YOU?

Collaborative Company Culture - We have a diverse environment of skilled professionals - field construction workers, engineering, project managers, service technicians, and supporting staff - who collaborate together and make ACCO Engineered Systems an engaging place to work.

Competitive Benefits - including medical plans, dental, vision, 401k & company match, supplemental insurance.

ESOP – Employee Stock Ownership Program. An exciting benefit from us to you, free of cost to all eligible employees.

Paid time off - including Holidays, Vacation, Sick Time, and Personal Time

Professional Development Programs – Educational reimbursements, Professional memberships, training programs, and career growth opportunities.

ACCO IS AN EQUAL OPPORTUNITY EMPLOYER AA M/F/V/D.

We proudly hire U.S. Military Veterans, and those qualified are encouraged to apply.

ACCO will consider qualified applicants with criminal histories for employment.

At this time, ACCO is unable to provide visa sponsorship.

Keywords: ACCO Brands, Pasadena , Business Support Analyst, Other , Pasadena, California

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