PasadenaCARecruiter Since 2001
the smart solution for Pasadena jobs

Work From Home - Experienced Tax Associate

Company: Intuit
Location: Pasadena
Posted on: October 16, 2020

Job Description:

Overview

If you’re a highly motivated individual with a business background and excellent communication skills, we need you to help our customers complete their taxes using TurboTax. You’ll advance our goal of “Powering Prosperity Around the World” by providing expert guidance and explanations of tax and technical terms to our customers. You’ll also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes.

What you'll bring

• College degree a plus. The ideal candidate will have a background in business, finance, accounting, or tax

• Knowledge of tax laws, tax concepts and familiarity with form 1040 and schedules

• Minimum 3 season of paid Tax Preparation experience, with a minimum of 30 tax returns per tax year required.

• Prior tax preparation experience in a tax practice or retail setting required.

• PTIN required

• Ability/motivation to expand expertise and obtain a tax credential or certification - Intuit offers a program to obtain your EA

• Strong customer service skills with ability to empathize and instill confidence

• Ability to work within a team to assist in preparation of accurate tax returns in a timely manner

• Strong Research skills and the ability to quickly use online resources to find answers

• Critical thinking and problem solving

• Persistence and determination

• Willingness to utilize audio/visual tools to communicate with customers

- Comfortable interacting with customers through video, in a professional way that represents the Intuit TurboTax brand well

- Friendly and reassuring on camera

• Bilingual (English/Spanish) communication skills (written & spoken) a plus

For internal use: tst assoc

How you will lead

• This is a seasonal position providing assistance to customers both assisting them in preparing their own returns and/or fully preparing customer tax returns

• Compiling/preparing tax returns for TurboTax Customers

• Gathering/organizing and accurately entering customer data in the federal and state tax returns for review

• Communicate directly with the customer as needed

• Coordinate customer meetings and follow-up

• Communicate updates to credentialed tax experts on assigned customers

• Will help customers who are working on their tax return with both product/software inquiries, as well as with tax questions and calculations

• Apply defined practices, procedures and company policies to troubleshoot and resolve product and tax support customer inquiries

• Will interact with customers utilizing strong written and verbal skills as well as deep customer empathy

Typical Deliverables:

• Accurate and complete customer data entered in tax returns for credentialed tax expert review

• High quality customer interactions and experiences

• Application of defined practices, procedures and company policies to troubleshoot, resolve issues and address routine Tax Support customer questions

• Proficient with technology and solid knowledge of computer operations and software.

• Utilize and leverage government websites and toolkits to seek out and deliver the right answer to the customer

• Document customer interactions

• Represent the Intuit TurboTax brand and spirit by demonstrating empathy for the customer, empowering and partnering with the customer, personalizing the experience, and providing them the confidence that they can do their own taxes

Keywords: Intuit, Pasadena , Work From Home - Experienced Tax Associate, Other , Pasadena, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Refrigerated Truck Driver CDL-A Recent Grads - Delivery Food and Supplies!
Description: Job Description Recent CDL-A Grads: Don't have enough experience to get the truck driving job you want No worries, come join
Company: C.R. England
Location: Yucaipa
Posted on: 10/28/2020

Student Truck Driver CDL A
Description: Job Description Do you have your permit, but your school closed CRST can help Come to CRST and train
Company: CRST Expedited
Location: Rowland Heights
Posted on: 10/28/2020

Veterans Preferred - Customer Service Associate - Temporary
Description: Military Veterans are Encouraged to Apply. Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, (more...)
Company: Walgreens
Location: Rowland Heights
Posted on: 10/28/2020


Mover / Helper | $15.25 - $19.25/hr! (Los Angeles)
Description: Description Clutter is an on-demand, physical storage and moving, technology company that is disrupting the 50B/year self-storage and moving industries . We are hiring Part-time Mover / Helpers with (more...)
Company: Clutter
Location: San Gabriel
Posted on: 10/28/2020

Get New Siding Work Today - Preview Leads In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: San Gabriel
Posted on: 10/28/2020

CDL A Truck Driver
Description: Job Description CDL A Truck Drivers Needed We offer 100 paid health care insurance, great home time and more Call 866-214-5950 to speak with a recruiter
Company: YRC Freight
Location: Rowland Heights
Posted on: 10/28/2020

Rider EPJ Operator - Hiring Immediately ($500 Bonus!)
Description: Job Description 500 Sign-On Bonus Please note this is for Rider EPJ certified
Company: Bluecrew
Location: Rowland Heights
Posted on: 10/28/2020

Student Truck Driver CDL A
Description: Job Description Do you have your permit, but your school closed CRST can help Come to CRST and train
Company: CRST Expedited
Location: Yucaipa
Posted on: 10/28/2020

Pallet Wrapper
Description: We're hiring hard-working pallet wrappers to be a part of a great team at a large logistics company br Responsibilities: Place and layer finished
Company: Bluecrew
Location: Rowland Heights
Posted on: 10/28/2020

Package Delivery Driver
Description: Package Delivery Drivers: 21.00/Hour and up, depending on location and shift UPS is accepting applications for temporary, seasonal full-time Package Delivery Drivers. This is a physical, fast-paced, (more...)
Company: United Parcel Service
Location: San Gabriel
Posted on: 10/28/2020

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Pasadena RSS job feeds