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Application Support Specialist

Company: Huntington Hospital
Location: Pasadena
Posted on: October 18, 2020

Job Description:

When you join Huntington Hospital in Pasadena, CA, you are aligning yourself with an organization whose values drive our philosophy of care. Our focus on delivering quality, service, and cutting edge care, enables Huntington Hospital to be an organization committed to patient outcomes-not the bottom line. More importantly, it empowers you to enact change and deliver the results that continuously improve our ability to provide our community with care.
The Application Support Specialist is responsible for implementing Huntington Medical Foundation's training programs. Huntington Medical Foundation training programs include Allscripts Touchworks EHR, Allscripts Practice Management system and Follow My Health Patient Portal. These mission-critical systems require on-going training at various levels to ensure the users are optimizing system functionality. A primary purpose of this position is to ensure users are appropriately trained as they work towards achieving "meaningful use" of these systems This position will also provide daily helpdesk support and be a resource to physicians and staff in resolving issues related to system use and/or functionality. May be assigned to projects or tasks requiring a basic level of experience. Essential Job Functions:

  • Develop and continuously update training materials for various training sessions (Orientations. Advanced, Refresher classes, Helpful Hints, Frequently Asked Questions)
  • Conduct classroom style training for physicians and staffand one on one training with user as needed
  • Conduct observations of users in their environment to identify areas of improvement and suggestion for workflow design
  • Maintain knowledge of Allscripts EHR and Allscripts PM configuration
  • Provide onsite training and issue resolution for all Huntington Medical Foundation facilities
  • Provide interface support for Lab, Scheduling and Document interfaces
  • Maintain user security, profiles and workspace configuration for Allscripts PM and Allscripts Touchworks
  • Maintain user profiles for insurance websites
  • Generate custom Crystal reporting
  • Provide End user helpdesk support Education:Two years college or technical school in related field or equivalent technical experience. Experience /Training:
    • One to three years performing the following, including but not limited to: setting up and installing desktops and mobile devices, resolving PC hardware/software/network problems that are simple to moderately complex in nature, handling multiple tickets effectively and timely.
    • Excellent oral and written communication skills
    • Windows desktop operating systems
    • Microsoft Office suite of products (Outlook/Word/Office/Excel/PowerPoint/etc.)
    • Desktop configurations
    • Mobile and other handheld devices

Keywords: Huntington Hospital, Pasadena , Application Support Specialist, Other , Pasadena, California

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