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Loan Specialist - Commercial

Company: CIT Group
Location: Pasadena
Posted on: January 9, 2021

Job Description:

CIT is a leading national bank focused on empowering businesses and personal savers with the financial agility to navigate their goals. CIT Group Inc. (NYSE: CIT) is a financial holding company with over a century of experience and operates a principal bank subsidiary, CIT Bank, N.A. (Member FDIC, Equal Housing Lender). The company's commercial banking segment includes commercial financing, community association banking, middle market banking, equipment and vendor financing, factoring, railcar financing, treasury and payments services, and capital markets and asset management. CIT's consumer banking segment includes a national direct bank and regional branch network. Discover more at cit.com/about.The Loan Specialist is responsible mainly for answering customer service phone lines for REF, CF and SBA portfolios. The Specialist will be responsible for answering customer questions, resolving issues and logging the calls into ServiceNow report.* Ensures customer calls are answered promptly and diligently.* Makes follow up outgoing calls on late payments* Communicates well with other groups in order to get the issues resolved* Monitors the centralized mailbox for incoming borrower emails* Processes VOM requests* Provides timely loan customer notifications of all types (e.g. regulatory and general) and acts as first line responder to all customer inquiries and elevating difficult issues to supervisor.* Resolve returned mail by calling the borrowers and getting the correct mailing information.* Mail out ARM and Late noticesQualifications:* 5+ years related experience with a commercial bank* Knowledge of Commercial loan servicing systems such as LoanIQ, Strategy and PCFS is a plus* Strong organizational, communication and attention to detail skills.* Excellent communication skills* Ability to do research and solve problems.* Working knowledge of financial calculations such as interest per diemCIT is committed to Equal Employment Opportunity. It is CIT's policy to provide equal employment opportunities to all qualified applicants without regard to their race or perceived race (including traits historically associated with race, such as hair texture and protective hairstyles), color, national origin, nationality, ancestry, citizenship, immigration status, age, sex (including pregnancy, lactation, childbirth or related medical conditions), actual or perceived gender, gender identity, gender expression or transgender (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), religion, creed, marital status, family status, domestic partnership or civil union status, affectional or sexual orientation, atypical hereditary cellular or blood trait, genetic information or predisposition or carrier status (including testing and characteristics), status as a victim of domestic violence, actual or perceived status as a caregiver, military status and service, protected veteran status, mental or physical disability, perceived disability, record of disability, medical condition, AIDS and HIV status, or any other protected characteristic established by applicable federal, state, or local laws. If you would like more information about your EEO rights as an applicant under the law, please click here:Pay Transparency NoticeEEO Law PosterEEO Supplemental Poster

Keywords: CIT Group, Pasadena , Loan Specialist - Commercial, Other , Pasadena, California

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