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Call Center Supervisor

Company: Ultimate
Location: Pasadena
Posted on: January 10, 2021

Job Description:

We are seeking a Call Center Supervisor to join our team!--You will be responsible for--helping--customers by providing product and service information and resolving--technical issues.Responsibilities:* Handle customer inquiries and complaints* Provide--information about the products and services* Troubleshoot and resolve--product issues and concerns* Document and update--customer records based on--interactions* Develop and maintain a knowledge--base of the evolving products and services* Supervise a team of Customer Service Reps* Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.?Qualifications:* 3+ years of previous experience in customer service, sales, or other related fields* Ability to build rapport with clients* Ability to prioritize and multitask* Positive and professional demeanor* Excellent written and verbal communication skills* Proven performance of successfully leading a team of 15+ Customer Service Reps* Bachelor's degree preferredEmail resumes to mmullen@ultimatestaffing.comWe are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Keywords: Ultimate, Pasadena , Call Center Supervisor, Other , Pasadena, California

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