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Apple/Jamf Pro Administrator

Company: System One
Location: Pasadena
Posted on: January 12, 2021

Job Description:

Apple/Jamf Pro Administrator - Pasadena, CA 91124 Work from home most of the time. System One has a temp-to-hire employment conversion opportunity for an Apple/Jamf Pro Administrator in Pasadena, CA 91124. The Apple/Jamf Pro Administrator will ensure best in class performance & availability for business capabilities and growth through IT Service Management. This position does not allow for C2C or Sponsorship candidates.Important - Local to Pasadena, CA 91124 / no relocation offered- Temp to hire after satisfying a minimum o 520 hours on contract- Will pass all onboarding requirements- United States Citizenship is requiredRequired Skills / Experience: * 3-5 years of prior experience supporting and managing Mac's in an enterprise environment using Jamf Pro or other MDM.* Jamf 200 or 300 Certification* Familiarity with all recent releases of macOS (High Sierra, Mojave, Catalina, Big Sur). (features, patching, upgrades etc.)* In depth knowledge and expertise using and managing Jamf Pro server policies and config profiles.* Familiarity with various tools to assist in the deconstruction and rebuilding of installer packages* Scripting language knowledge in Bash or Python* An in-depth understanding of the macOS provisioning process using Automated Enrollment/DEP* In-depth knowledge of FileVault and secure token workflows.* Experience in working with third-party engineering level support (Apple, JAMF, various security vendors)* The ability to clearly communicate to both team members and the end user community.Desired Skills / Experience: * Jamf 400 or CCE Certification* Bachelors Degree (preferably in Computer Science, Information Systems Management or Engineering)* Knowledge of Information Technology Infrastructure Library (ITIL) and Information Technology Service Management (ITSM) frameworks* Experience with US Federal requirements and configurations for macOS systems and implementing STIGs or CIS controls* Experience with Jamf Connect and Jamf+Intune Integration* Comfortable working within a managed Change process environment* Familiarity with integration of Apple devices (Mac laptop, desktop, iOS mobile devices)* Install, configure and maintain Acronis Connect on Windows ServersJob Requirements:Position OverviewThe scope will include solving operational issues for all Jamf Pro managed devices and macOS related services to support all clients and service levels while following all ITSM best practices. This requires excellent communication skills to work across teams to solve daily operational incidents and to coordinate Endpoint management activities. The successful candidate will manage conflicts and escalation to achieve results, while maintaining excellent working relationships across the teams. The successful candidate will also possess analytical and problem-solving skills. Responsibilities include:* Implementation, maintenance, administration, and configuration of the enterprise Jamf Pro environment* Developing and maintaining Mac deployment automation architecture, design/migration, and troubleshooting* Packaging of macOS applications to be distribute using Jamf Pro* A working knowledge of integrating Mac systems into a primarily Windows and Active Directory Domain environment.* End-user facing expertise in providing support for Apple hardware and software issues within end-user computer systems* Engaging Managed Service organizations to address quality JAMF policies and configuration and process concern (don't really understand what this means)* Contribute to development and ongoing improvement of industry best practices and standards for deploying enterprise Mac technologies* Evaluate emerging technologies to ensure technical solutions are compatible with the company's business needs and strategic objectives* Provide technical expertise, guidance and strategic recommendations to other IT groups* Investigate, analyze and resolve technical issues and actively pursue mechanisms for preventing, or automating the response to reoccurrences* Participate within the Agile Sprints in the Product Management and Engineering organization to ensure quality execution of all OS related changes that will affect the operations and support organization.* Develop Knowledge Base articles related to macOS and Jamf Pro* Engage and ensure any security changes or initiatives that might have Jamf related impacts are evaluated and reviewed with the IT operations and support organization* Engage in any changes with vendors to streamline Jamf related processes* Lead the analysis of issues/problems and development of technical solutions as it relates to MacBook's and Jamf* Work with the Engineering and the Managed Service groups to identifying emerging incident trends and drive problem resolution* Provide subject matter technical expertise across all IT support functions and build solutions that drive resolution to elimination of issues or to lower level support organizations* Work with the Service Integration team to help define production readiness and transition acceptance criteria and ensuring criteria completed before new system implementation

Keywords: System One, Pasadena , Apple/Jamf Pro Administrator, Other , Pasadena, California

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