Site Administrator, Senior
Company: Optum
Location: Pasadena
Posted on: January 14, 2021
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Job Description:
OVERVIEW:Responsible for planning, coordinating, directing and
monitoring all operational and financial aspects of the Health
Center (two small sites with at least one being a medium-sized
site) in conjunction with clinician or Registered Nursing and Nurse
Steering in providing effective leadership to managers, supervisors
and staff and overseeing the delivery of quality, cost-effective
patient care.--ESSENTIAL FUNCTIONS:--- Consistently exhibits
behavior and communication skills that demonstrate Optum's
commitment to superior customer service, including quality, care
and concern with each and every internal and external customer.---
Provides overall direction and guidance to clinical and
administrative team of staff, supervisors and/or managers.---
Communicates organizational objectives and vision to the team.
----- Assists supervisors and managers with the development and
implementation of departmental goals, policies, procedures, budgets
and reporting tools. ----- Promotes a team approach to delivering
quality, cost-effective care to where patient satisfaction is the
primary goal.--- Prepares annual capital equipment and operating
budgets for the Health Center. Monitors departmental activities and
justifies variances when necessary. Implements effective tools to
improve operational efficiencies and control costs. ----- Ensures
the coordination of provider schedules and the scheduling of
patients. Monitors ----appointment availability and implements
changes as needed. ----- Works in conjunction with designated lead
physician and regional team to enhance provider satisfaction.
Assists in resolving provider-related issues when necessary. -----
Monitors the impact of growth on the facility's existing space plan
based on projected enrollment, visits and utilization. Proposes,
plans and directs facility expansion and enhancement projects when
required. Maintains a professional facility appearance that meets
patients' expectations. ----- Enhances Health Center visibility
through community involvement. ----- Participates actively on
organizational and ad hoc committees as needed. ----- Reports
progress, operational issues, organizational opportunities and
threats to the regional team on a monthly basis or as needed. -----
Monitors patient satisfaction through various programs such as the
formal complaint process, new patient survey, etc. Responds as
appropriate. ----- Works toward ensuring customer service standards
are met. ----- Ensure staff compliance with all Optum policies and
procedures. ----- Uses, protects, and discloses Optum patients'
protected health information (PHI) only in accordance with Health
Insurance Portability and Accountability Act (HIPAA) standards.
----- Performs additional duties as assigned. ---
Keywords: Optum, Pasadena , Site Administrator, Senior, Other , Pasadena, California
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