Floor Lead - Pasadena, CA

Company: Allbirds
Location: Pasadena
Posted on: April 4, 2021

Job Description:

Pasadena, CA - Retail Team - Reports to the Pasadena Store Leader Who is Allbirds? At Allbirds, we're on a mission to prove that comfort, good design and sustainability don't have to be mutually exclusive. We are dedicated to making the most sustainable footwear we can using premium natural materials, designed for the to and fro of everyday life. Our commitment to making better shoes in a better way is fueled by a belief that the shoe industry needs to focus less on flash and more on thoughtfulness. With funding from the leading venture capitalists in consumer products, and the founding CEOs of some of the greatest e-commerce businesses in recent history, our desire to shake up the--footwear industry is off to a great start.--In fact, TIME already called our first shoe, the Wool Runners, the most comfortable in the world,--and there is much more to come. Where do we need help?

We've sold a million shoes, launched three groundbreaking materials, and changed how people think about comfort, design, and retail. Now we're taking the Allbirds in-store experience across the country and are looking for seasoned and impactful retail leaders to execute on that mission. Who are we looking for? The Floor Lead's core purpose is to deliver an exceptional customer experience and execute daily operations within the store. What does the job entail? Delivering and executing on three primary focus areas: Customer Experience, Operational Excellence, and People Management.

• Customers
  • Provide all customers with a high quality and personalized in-store experience, upholding the standards set forth in our Retail Woolbook and Customer Journey.
  • Foster high quality customer service across the team by modeling our standards and providing ambassadors with on-the-floor direction and coaching.
    
  • Successfully communicate with and serve a diverse range of customers with different needs and approach preferences.
    
    
  • Operat ions
    • Maintain store appearance, cleanliness, and organization, requesting for maintenance as needed.
    • Uphold proper visual merchandising standards on the retail floor and windows.
    • Monitor stock levels, fill shelves, and ensure all available product is visible on the floor.
    • Cashier and resolve point of sale discrepancies.--
    • Delegate tasks to ambassadors to ensure productivity and that shift goals are met.
    • Constantly strive to better the in-store experience for both customers and your teammates.
      
      
    • People
      
      • Ensure all team members understand the goals for their shift and support them in achieving them.
      • Model honest and effective communication when delivering and receiving feedback.
      • Promote a respectful and productive team culture by helping to de-escalate and resolve conflict when necessary. --What might describe you:
        • 2+ years of retail experience, fashion or footwear is a plus
        • 1+ years of retail managerial experience
        • Connection to Allbirds's mission, vision, and products
        • Strong communication and interpersonal skills
        • Positive and enthusiastic
        • Desire to learn and grow
        • Reliable and punctual
        • Able to work approximately 40 hours per week, including a minimum of one weekend day
        • Able to comfortably lift 30 lbs on a regular basis and stand for 95% of the work day What we can do for you:
          • Competitive hourly rate
          • Medical / Dental / Vision Insurance
          • Wellness benefits Please apply with your resume and cover letter. We're excited to hear from you! Diversity Allbirds is an equal opportunity employer and makes employment decisions on the basis of merit. Allbirds policy prohibits unlawful discrimination based on race, color, religious creed, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy, or any other consideration made unlawful by federal, state, or local laws. It also prohibits discrimination based on a perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful. U.S. Equal Opportunity Employment Information (Completion is voluntary) Individuals seeking employment at Allbirds are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. Gender Are you Hispanic/Latino? Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Veteran Status Form CC-305 OMB Control Number 1250-0005 Expires 05/31/2023 Voluntary Self-Identification of DisabilityWhy are you being asked to complete this form? We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years. Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability? You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to:
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Keywords: Allbirds, Pasadena , Floor Lead - Pasadena, CA, Other , Pasadena, California