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Pasadena - Dispatcher/Road Supervisor

Company: FirstGroup plc
Location: Pasadena
Posted on: May 3, 2021

Job Description:

Dispatch Supervisor

First Transit is hiring Dispatch Supervisor in Pasadena, CA. Dispatch Supervisor is in charge of all day-to-day field operations. This includes the field direction and guidance of all staff to maintain high levels of customer service and efficiency in a safe manner.

First Transit is proud to offer:

  • $18.50/hr
  • Tremendous career advancement opportunities due to a strong presence across North America.
  • Excellent benefits including medical, dental, vision, and 401(k) savings plan.
  • Company training, paid holidays, paid vacation and sick days.
  • A great work environment.

Dispatch Supervisor responsibilities include:

  • Counsels, coaches, and trains drivers and dispatchers. Tracks trip performance measures, route begin on time, performance, incidents, etc.
  • Ensures that drivers are performing assigned duties correctly and safely and that they meet all job related specifications.
  • Prepares operational reports/schedules. Maintains accurate daily records of operations.
  • Dispatches as needed. Reconciles previous day deposits.
  • Responds to customer comments.
  • May assist in driver hiring in accordance with company standards.
  • Other responsibilities may include: road checks, routing, training, payroll, and other administrative tasks as required.

Dispatch Supervisor requirements:

  • Obtains a valid CDL required to operate all vehicles at location, maintains that license, and must be available to cover different routes periodically as needed
  • Must be available to work various shifts including nights, weekends, and holidays as needed
  • Communicates job requirements and responsibilities to drivers
  • Conducts on-the-scene accident investigation
  • assists drivers in preparing accident reports, OSHA reports and safety violations documents
  • Provides customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips
  • 1 Year Transit / Para-transit driving experience preferred
  • Previous Transit / Para-transit supervision experience is a plus
  • Strong ability to write clear and precise reports, which includes; emails, explanation of service interruptions and daily events, meet daily reporting and safety requirements

FirstGroup is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. FirstGroup is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, FirstGroup will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance.

Keywords: FirstGroup plc, Pasadena , Pasadena - Dispatcher/Road Supervisor, Other , Pasadena, California

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