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Medical Receptionist

Company: Optum
Location: Pasadena
Posted on: June 2, 2021

Job Description:

Shifts: Evening shifts 10 AM to 7 PM/11 AM to 8 PM

Every other weekend off.

Responsible for providing patient-oriented service in a clinical or front office setting; performs a variety of clerical and administrative duties related to the delivery of patient care, including greeting and checking in patients, answering phones, collecting patient co-pays and insurance payments, processing paperwork, and performing other front office duties as required in a fast-paced, customer-oriented clinical environment.

Essential Functions:
Greets patients and directs them to appropriate departments
Answers multiple phone lines; directs calls and takes messages as needed
Verifies patient information and insurance eligibility; collects payments
Directs patients to complete forms and processes patient-related paperwork
Informs provider’s assistant of no shows and cancellations
Makes follow-up appointments for patients and calls patients to confirm appointments
Contacts “bumped” patients and reschedules appointments as appropriate
Performs various front-office duties in a fast-paced, customer-oriented clinical environment, as assigned



  • High school diploma, GED or equivalent; includes special certification required for specific jobs



  • Up to and including one year of experience
  • Experience working with the public


  • Over one year of experience and up to and including three years of experience
  • Experience in medical reception and customer service


  • You will be provisioned with appropriate Personal Protective Equipment (PPE) and are required to perform this role with patients and members on site, as this is an essential function of this role.
  • Employees are required to screen for symptoms using an Optum-approved symptom screener prior to entering the work site each day in, or Employees much comply with any state and local masking orders. In addition, when in an Optum building, employees are expected to wear a mask in areas where physical distancing cannot be attained.

Knowledge, Skills, and Abilities:

  • Computer literate.
  • Ability to type 25 wpm.
  • Working knowledge of general office duties.
  • Working knowledge of contracted insurance plans.
  • Good verbal and written communication skills.
  • Good telephone skills.
  • Customer service-oriented.
  • Task-oriented.
  • Ability to work in a fast-paced environment.
  • Bilingual preferred.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Here you’ll find incredible ideas in one incredible company and a singular opportunity to do your life's best work.(SM)

Diversity creates a healthier atmosphere: Optum and its affiliated medical practices are Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Optum and its affiliated medical practices is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: Optum, Pasadena , Medical Receptionist, Other , Pasadena, California

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