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Enrollment Training Specialist

Company: TCS Education
Location: Pasadena
Posted on: June 7, 2021

Job Description:

Job Description:

The Enrollment Training Specialist is responsible for developing and delivering training via web-based delivery and/or on-site hands-on training to support ongoing training efforts throughout the shared service system specifically in enrollment and admissions training needs.Emphasis will be placed on communication, teaching and presenting skills that ensure the end-user fully understands the expectations required to perform their core functions and have a thorough understanding of the training documentation and resources available.

Position responsibilities include, but are not limited to:

  • Deliver Instructor led and Web based training to new hires and existing employees on new systems, program launches as well as topics including soft skills, processes, and procedures
  • Conduct front-end analysis to identify instructional goals; performance gaps, and needs assessment
  • Understand the workflow and system process needs of each partnership
  • Translate needs analysis and functional specifications into an audience-appropriate, clear, and concise course design
  • Create and maintain instructor materials (course outlines, instructional materials, and training aids) for both internal and partnership training engagements
  • Contribute to the effective development, coordination and presentation of system training for all employees including role specific training and new hire onboarding
  • Coordinate internal training sessions including and not limited to scheduling conference rooms, having materials prepared, checking technical specs, etc.
  • Assist with the development of new testing and assessment processes
  • Develop content and contribute to a new Learning Management System (LMS) with videos, courses, and other training tools using Storyline, A360 and other authoring platforms
  • Evaluate the effectiveness of training programs and provide feedback to management and leadership
  • Act as a point of contact for end user's questions and concerns
  • Work with end users to promote best practices
  • Perform other duties as assigned

Position Requirements:

  • Possess excellent communication and ability to tactfully interact with individuals at various levels throughout the institution
  • Engaging presentation skillset, proactive, and collaborative
  • Positive attitude and the ability to adapt to a dynamic work environment
  • Well organized, detail oriented, flexible, ability to work on multiple projects simultaneously
  • Proficiency in Microsoft Office suite
  • Knowledge and understanding of the following authoring platforms and learning management systems such as Articulate 360, Storyline, and Canvas etc.

Position Qualifications:

  • Bachelor's degree
  • 2+ years of professional experience in training, learning, and development or instructional design, or sufficient practical and transferable experience to demonstrate practical equivalence
  • Previous instructor-facilitator experience preferably in higher education
  • Prior admissions or enrollment experience preferred.

The ability to travel 10- 25% of the time to various affiliate locations (domestic travel).

Physical Requirements:

  • Ability to stand for extended periods of time.
  • Ability to perform sedentary work
  • Ability to operate office equipment including computer, printers, and phone

TCS Education System offers a generous compensation and benefits package, as well as the opportunity to work for a leader in the field of education. Some of our key benefits include: generous paid time-off, medical and dental coverage, company-paid life and disability insurance, retirement plan with employer contribution, multiple flexible spending accounts (FSA), tuition reimbursement, professional development, and regular employee appreciation events.

TCS Education System is an Equal Opportunity Employer.

Keywords: TCS Education, Pasadena , Enrollment Training Specialist, Other , Pasadena, California

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