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Retail Support Specialist

Company: East West Bancorp, Inc.
Location: Pasadena
Posted on: June 8, 2021

Job Description:


For more than 45 years, East West Bank has served as a pathway to success. With over 120 locations across the U.S. and Greater China, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates' potential for career advancement.

Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With total assets over $52.2 billion, we're ranked among the top 25 largest banks by asset size in the United States. And since 2010, we have been recognized by Forbes magazine as one of "America's Best Banks." With a strong foundation, and enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.


We are currently seeking a Retail Support Specialist who will be responsible for supporting the branch management team in leading branches to achieve customer service and operational excellent. This position is expected to perform a support function providing guidance to branches on matters of service and quality.

As an East West Bank employee, you will be part of a growing and stable organization that provides career path development opportunities while serving a growing and profitable market.


  • Collect and analyze branch audit results.
  • Author and deliver weekly huddles to drive positive behavior.
  • Conduct routine and preventative quality assurance processes to monitor customer satisfaction and ensure policy compliance for branches.
  • Monitor branch operational activities and provide tracking for branches monthly, quarterly, semi-annul and annually.
  • Responsible for consolidating data and building reports.
  • Assist in planning and implementing various projects.
  • Performs other duties as assigned.


  • Bachelor's degree or equivalent preferred
  • 1+ years retail banking branch operations experience preferred
  • Excellent communication skills
  • Strong problem solving and decision-making skills preferred
  • Able to work independently
  • Must be a team player
  • Proficiency in Microsoft Excel, Work, Power Point

Keywords: East West Bancorp, Inc., Pasadena , Retail Support Specialist, Other , Pasadena, California

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