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Financial Aid Counselor

Company: TCS Education
Location: Pasadena
Posted on: June 9, 2021

Job Description:

Job Description:

The Financial Aid Counselor is responsible for the initial financial aid (FA) contact with perspective students and recurring contact with continuing students, advising and assisting students with FAFSA completion and setting the expectation for what students should anticipate during the FA process.

Principle Duties:

  • Inbound and outbound calls to students to complete initial FAFSA.
  • Serves as the primary contact for students to promote FAFSA completion and missing documents.
  • Serves as the primary contact for continuing students for new FAFSA completion and missing documents.
  • Counsels incoming students on financial aid resources.
  • Stays up to date on financial aid information by attending Financial Aid workshops.
  • Other duties as assigned by FA management.

Essential Knowledge, Skills, and Abilities:

  • Strong communication skills.
  • Excellent customer service skills.
  • Ability to work without close supervision.
  • Flexible and quick learner.
  • Desire to learn.
  • Strong teamwork skills.
  • Ability to empathize with different demographic populations.

Position Qualifications:

  • 1-2 years of customer service experience
  • High School Diploma required. Bachelor's Degree preferred.

TCS Education System offers a generous compensation and benefits package, as well as the opportunity to work for a leader in the field of education. Some of our key benefits include: generous paid time-off, medical and dental coverage, company-paid life and disability insurance, retirement plan with employer contribution, multiple flexible spending accounts (FSA), tuition reimbursement, professional development, and regular employee appreciation events.

TCS Education System is an Equal Opportunity Employer.

Keywords: TCS Education, Pasadena , Financial Aid Counselor, Other , Pasadena, California

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