Member Services Coordinator

Company: Comm Hlth Partners
Location: Pasadena
Posted on: November 17, 2021

Job Description:

SummaryThe Member Services Department performs activities--to--support overall patient experience, focusing on the goals of--member retention,--service--utilization,--and membership--growth.--Under--the--direction--of--the--Member--Services--Director,--the--Member--Services--Coordinator--is--responsible--for--supporting the day-to-day activities of the department, with primary focus on patient communication, and record/data management.--The ideal candidate will be an empathic communicator, modeling an improvement mindset, the desire to learn, and an upbeat attitude. --ChapCare---s--Expectations of--all--Employees

• Adheres--to--all ChapCare---s--Policies--and--Procedures
• Conducts--self--in--a--manner--that--represents--ChapCare---s--core--values--at all times
• Maintains--a--positive--and--respectful--attitude--with--all--work-related--contacts
• Communicates--regularly--with--her/his--immediate--supervisor--about--Departmental--and--ChapCare--concerns
• Consistently--reports--to--work--prepared--to--perform--the--duties--of--the--position
• Meets--productivity--standards--and--performs--duties--as--workload--necessitatesEssential--Duties--and--Responsibilities
  • Communicate appropriately with internal and external stakeholders, in both written and verbal English and Spanish
  • Support the Patient Grievance Process, communicating with members, internal stakeholders, and--IPA/health plans to ensure appropriate response, documentation, and accurate tracking/trending/analysis of-- -- -- -- -- -- ----grievances
  • Support routine--member surveying--and--results analysis--using online platforms and Microsoft--Excel
  • Coordinate--ChapCare's--patient--communications--including--direct--mailings,--text--messages, emails,--and--phone--calls
    • Support staff--engagement--and--appreciation efforts
    • Coordinate/support projects as assigned--by the Member Services--Director, which may include--obtaining--real-time--member--feedback,--special--staff--and--member--surveys, focus--groups,--and--other projects as needed
    • Support--member--appreciation--and--recruitment,--including attending--member and--community--events--(as --needed)
    • Coordinate--meetings/interdepartmental--communication--(as--needed)Other--Performance--Expectations
      • Work--as--a--team--player--and--be--willing--to--assist--others--within--his/her/their capabilities
      • Maintain--professional--demeanor at--all--times--with--patients,--caregivers,--and--other--staff
      • Attend--and--participate--in--staff--meetings--and--trainings--as--directed
      • Work--after--hours--or--on--Saturdays--(as needed).
      • Other--duties as--assigned--by--supervisorJob--Requirements
        • High--school--diploma--or--equivalent.--Bachelor---s--Degree--and/or--health--care--certification--preferred.
        • Call--Center--experience--preferred.
        • Ability to connect with individuals in one-on-one, small group and large group settings
        • High level of organizational skills, demonstrated ability to meet deadlines
        • Self-starter and ability to prioritize time and work independently
        • 1-2--years--progressive--work--experience--in--a--medical--setting
        • Bilingual--English/Spanish required.
        • Effective--interpersonal--and communication--skills--with internal and--external customers
        • Excellent--telephone--etiquette--required
        • Knowledge--of--medical terminology and documentation practices
        • Strong administrative and record-keeping skills, excellent follow-through
        • Detail-oriented, able to perform--work with a high--degree of efficiency and--accuracy
        • Microsoft--Office--Suite--(Excel, PowerPoint,--Word, Outlook)--proficient--required
        • --P-- -- ----c----Analytics--experience and/or skills a plus
        • Demonstrated ability to work in a fast-paced multidisciplinary team environment
        • Social media experience a plus
        • Superior customer service skills.
        • Flexible professional with a positive attitude and desire to make an impact----Physical Demands/Working--ConditionsWhile--performing--the--duties--of--this--job,--the--employee--may--be--required--to--drive--to--all--ChapCare--facilities--as--needed.--The ability to sit for extended periods of time. The employee must occasionally lift and/or move--up to--25 pounds.Travel, generally within the greater San Gabriel Valley and/or greater Los Angeles, may be required on an occasional basis.

Keywords: Comm Hlth Partners, Pasadena , Member Services Coordinator, Other , Pasadena, California