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Member Services Coordinator

Company: Comm Hlth Partners
Location: Pasadena
Posted on: November 17, 2021

Job Description:

SummaryThe Member Services Department performs activities--to--support overall patient experience, focusing on the goals of--member retention,--service--utilization,--and membership--growth.--Under--the--direction--of--the--Member--Services--Director,--the--Member--Services--Coordinator--is--responsible--for--supporting the day-to-day activities of the department, with primary focus on patient communication, and record/data management.--The ideal candidate will be an empathic communicator, modeling an improvement mindset, the desire to learn, and an upbeat attitude. --ChapCare---s--Expectations of--all--Employees

  • Adheres--to--all ChapCare---s--Policies--and--Procedures
  • Conducts--self--in--a--manner--that--represents--ChapCare---s--core--values--at all times
  • Maintains--a--positive--and--respectful--attitude--with--all--work-related--contacts
  • Communicates--regularly--with--her/his--immediate--supervisor--about--Departmental--and--ChapCare--concerns
  • Consistently--reports--to--work--prepared--to--perform--the--duties--of--the--position
  • Meets--productivity--standards--and--performs--duties--as--workload--necessitatesEssential--Duties--and--Responsibilities
    • Communicate appropriately with internal and external stakeholders, in both written and verbal English and Spanish
    • Support the Patient Grievance Process, communicating with members, internal stakeholders, and--IPA/health plans to ensure appropriate response, documentation, and accurate tracking/trending/analysis of-- -- -- -- -- -- ----grievances
    • Support routine--member surveying--and--results analysis--using online platforms and Microsoft--Excel
    • Coordinate--ChapCare's--patient--communications--including--direct--mailings,--text--messages, emails,--and--phone--calls
      • Support staff--engagement--and--appreciation efforts
      • Coordinate/support projects as assigned--by the Member Services--Director, which may include--obtaining--real-time--member--feedback,--special--staff--and--member--surveys, focus--groups,--and--other projects as needed
      • Support--member--appreciation--and--recruitment,--including attending--member and--community--events--(as --needed)
      • Coordinate--meetings/interdepartmental--communication--(as--needed)Other--Performance--Expectations
        • Work--as--a--team--player--and--be--willing--to--assist--others--within--his/her/their capabilities
        • Maintain--professional--demeanor at--all--times--with--patients,--caregivers,--and--other--staff
        • Attend--and--participate--in--staff--meetings--and--trainings--as--directed
        • Work--after--hours--or--on--Saturdays--(as needed).
        • Other--duties as--assigned--by--supervisorJob--Requirements
          • High--school--diploma--or--equivalent.--Bachelor---s--Degree--and/or--health--care--certification--preferred.
          • Call--Center--experience--preferred.
          • Ability to connect with individuals in one-on-one, small group and large group settings
          • High level of organizational skills, demonstrated ability to meet deadlines
          • Self-starter and ability to prioritize time and work independently
          • 1-2--years--progressive--work--experience--in--a--medical--setting
          • Bilingual--English/Spanish required.
          • Effective--interpersonal--and communication--skills--with internal and--external customers
          • Excellent--telephone--etiquette--required
          • Knowledge--of--medical terminology and documentation practices
          • Strong administrative and record-keeping skills, excellent follow-through
          • Detail-oriented, able to perform--work with a high--degree of efficiency and--accuracy
          • Microsoft--Office--Suite--(Excel, PowerPoint,--Word, Outlook)--proficient--required
          • --P-- -- ----c----Analytics--experience and/or skills a plus
          • Demonstrated ability to work in a fast-paced multidisciplinary team environment
          • Social media experience a plus
          • Superior customer service skills.
          • Flexible professional with a positive attitude and desire to make an impact----Physical Demands/Working--ConditionsWhile--performing--the--duties--of--this--job,--the--employee--may--be--required--to--drive--to--all--ChapCare--facilities--as--needed.--The ability to sit for extended periods of time. The employee must occasionally lift and/or move--up to--25 pounds.Travel, generally within the greater San Gabriel Valley and/or greater Los Angeles, may be required on an occasional basis.

Keywords: Comm Hlth Partners, Pasadena , Member Services Coordinator, Other , Pasadena, California

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