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Front Desk Supervisor

Company: Hersha Hospitality Management LP
Location: Pasadena
Posted on: November 18, 2021

Job Description:

Opportunity: Front Desk SupervisorSupervise front desk operations in accordance with established guest service, quality and sustainability standards.Potential Career Path Assistant Front Office Manager Front Office Manager Assistant General ManagerEssential Job Functions+ Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. + Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.+ Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.+ Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays.+ Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager. + Perform bookkeeping activities such as balancing accounts and conducting audits.+ Make and confirm reservations.+ Promote Hersha Hospitality and brand-specific marketing programs.+ Greet guests immediately upon arrival; register and assign guests to hotel rooms.+ Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.+ Compute bills, collect payments, handle cash, and make change for guests.+ Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.+ Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.+ Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance. + Follow sustainability guidelines and practices related to HHMs EarthView program.+ Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.+ Perform other duties as requested by management.Position Requirements+ Associates or Bachelors degree preferred.+ 1 to 3 years of related experience.Work Environment and Context + Work schedule varies and may include working on all shifts, holidays and weekends.+ Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.What We BelievePeople Are Our Capability Hearts That Serve Only Excellence Stay Nimble - Own ItNestled in a prime location, Sheraton Pasadena Hotel seamlessly blends upscale comfort with modern convenience. Our hotel is ideally situated adjacent to both the Pasadena Convention Center and the Pasadena Civic Auditorium for quick access to events. You'll love being walking distance from abundant shopping, dining and entertainment in Old Town. For adventures that'll take you beyond a short walk, we offer a complimentary local area shuttle to the city's landmarks, including the Rose Bowl. Stay connected with our full-service, 24-hour business center offering complimentary high-speed Wi-Fi. Keep in shape with cardio and weight training equipment at the modern Sheraton Fitness. Make yourself comfortable and relax on our plush beds while watching your TV or upgrade to a suite for extra space to spread out. After a busy day, enjoy California-style dining at the Restaurant Soleil, then lounge by the heated outdoor swimming pool. Experience an excellent stay at Sheraton Pasadena Hotel.ID: 2021-32096 UltiPro Location Description: 303 Cordova St Pasadena California 91101 US External Company URL:

Keywords: Hersha Hospitality Management LP, Pasadena , Front Desk Supervisor, Other , Pasadena, California

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