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Call Center Rep

Company: Global Channel Management, Inc
Location: Pasadena
Posted on: January 16, 2022

Job Description:

Call Center Rep needs 1+ years experience
Call Center Rep requires:
Flexibility of our normal hours 5am-6pm Mon. through Fri., 6am-3pm Sat. and 8am-1pm.
Possess a solid understanding of online, mobile and tablet platforms and can successfully guide customers through their application or transaction.
Navigates customers by recommending digital products and services to meet servicing solutions.
Negotiates account renewal to retain and expand customer relationship. -Processes basic maintenance transactions and guides customers to financial solutions making banking convenient and simple.
Strong knowledge of Banks products and services leading to appropriate solution recommendations
Consistently achieves productivity and service key performance metrics.
Knowledge of the various operating systems available and compatible with Online Banking; Windows, IOS
Knowledge of the various browsers used/compatible with Online Banking; Internet Explorer, Safari
Knowledge of Mobile/Tablet devices and associated Operating Systems; Android/IOS
Requires excellent verbal and written communication skills.

Call Center Rep duties:
Responds to customer inquiries and independently resolves issues.
Displays etiquette, knowledge, and solutions when servicing customers.
Identifies cross sales opportunities
Cross sells products and services, retains maturing accounts, and solicits referral business.
Navigates customers by recommending digital products and services to meet servicing solutions.
Ensures adherence to Banks policies and standards on every transaction

Keywords: Global Channel Management, Inc, Pasadena , Call Center Rep, Other , Pasadena, California

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