Part Time Call Center Representative - Up to $18.00

Company: AppleOne
Location: Pasadena
Posted on: June 11, 2022

Job Description:

Immediate need for call center representatives for a well known medical eye center. Looking for candidates for part time hours. The schedule will be Monday through Friday 12:30 pm - 5:00 pm). Will be responsible for providing excellent customer service to our patients, ensuring that patients have the information and assistance they need and maintaining the company---s positive reputation. What do Call Center Representatives do? --- Answer patient calls and provide accurate, satisfactory answers to their queries and concerns. --- De-escalate situations involving dissatisfied patients, offering solutions and support. --- Make outbound calls to provide appointment reminders and reschedule missed appointments. --- Guide callers through troubleshooting, navigating the company site or using the products or services. --- Review patient accounts, providing updates and information about billing, services, and other account items. --- Collaborate with other call center professionals to improve patient service. --- Help to train new employees and inform them about the company's patient and management policies. What Skills do Call Center Representatives Need? --- Strong communication, both written and verbal. --- Great active listening skills. --- Exceptional interpersonal and rapport building skills. --- A patient and empathetic attitude. --- Ability to de-escalate situations involving dissatisfied patients by offering assistance and support. --- Strong time management and organizational skills. --- Adaptability and flexibility. --- Comfortable working in fast-paced environments. --- Troubleshooting skills, either basic or advanced, depending on the role. --- Computer literacy. --- Phone skills, including familiarity with complex or multi-line phone systems. REQUIRED: High School education, GED or equivalent. 1 year of prior experience in a Call Center environment. Medical experience is highly preferred. DESIRABLE: Spanish speaking preferred. Great benefits. AppleOne is proud to be an Equal Opportunity Employer. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records. 0-1 years

Keywords: AppleOne, Pasadena , Part Time Call Center Representative - Up to $18.00, Other , Pasadena, California