Part Time Call Center Representative - Up to $18.00
Company: AppleOne
Location: Pasadena
Posted on: June 11, 2022
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Job Description:
Immediate need for call center representatives for a well known
medical eye center. Looking for candidates for part time hours. The
schedule will be Monday through Friday 12:30 pm - 5:00 pm). Will be
responsible for providing excellent customer service to our
patients, ensuring that patients have the information and
assistance they need and maintaining the company---s positive
reputation. What do Call Center Representatives do? --- Answer
patient calls and provide accurate, satisfactory answers to their
queries and concerns. --- De-escalate situations involving
dissatisfied patients, offering solutions and support. --- Make
outbound calls to provide appointment reminders and reschedule
missed appointments. --- Guide callers through troubleshooting,
navigating the company site or using the products or services. ---
Review patient accounts, providing updates and information about
billing, services, and other account items. --- Collaborate with
other call center professionals to improve patient service. ---
Help to train new employees and inform them about the company's
patient and management policies. What Skills do Call Center
Representatives Need? --- Strong communication, both written and
verbal. --- Great active listening skills. --- Exceptional
interpersonal and rapport building skills. --- A patient and
empathetic attitude. --- Ability to de-escalate situations
involving dissatisfied patients by offering assistance and support.
--- Strong time management and organizational skills. ---
Adaptability and flexibility. --- Comfortable working in fast-paced
environments. --- Troubleshooting skills, either basic or advanced,
depending on the role. --- Computer literacy. --- Phone skills,
including familiarity with complex or multi-line phone systems.
REQUIRED: High School education, GED or equivalent. 1 year of prior
experience in a Call Center environment. Medical experience is
highly preferred. DESIRABLE: Spanish speaking preferred. Great
benefits. AppleOne is proud to be an Equal Opportunity Employer.
Pursuant to applicable state and municipal Fair Chance Laws and
Ordinances, we will consider for employment qualified applicants
with arrest and conviction records. 0-1 years
Keywords: AppleOne, Pasadena , Part Time Call Center Representative - Up to $18.00, Other , Pasadena, California
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