IT Help Desk Support (Contract Role)

Company: Charles Pankow Builders Ltd
Location: Pasadena
Posted on: June 14, 2022

Job Description:

Job DescriptionJOB SUMMARY The IT Help Desk Support Contract Role / Assistant IT Systems Engineer I is responsible for ensuring the highest degree of uptime and support of all IT resources including end-user technology, networking, and telecommunication. The Assistant IT Systems Engineer I must possess excellent analytical and problem-solving skills as well as be an effective communicator with a capacity to learn and support new and evolving technologies helping Pankow reimagine the building experience.JOB SCOPE & ESSENTIAL FUNCTIONS Primary Accountabilities (5% Plan, 25% Build, 70% Run)Provide help desk function, troubleshooting problems on workstations, peripheral devices, telecommunications and network connectivity at offices and jobsites, while documenting customer interactions within service management tool or knowledge-based documents to ensure service-level agreements are achieved.Assist in preventative maintenance and optimization of network and communications resources.Assist in configuration and deployment of software and hardware pertaining to all workstations, peripheral devices, servers, telecommunications, and network equipment.Assist with compilation and maintenance of documentation for existing technology resources, including hardware inventory, network diagrams, and software licenses.Provide technical leadership and serve as a liaison between end users and existing technology or technology under development to ensure that design standards are met.Identify opportunities for improvement in existing technology and systems and processes.Perform frequent in-person workstation, peripheral, and network equipment service at offices and remote jobsites.Have access to reliable transportation to transport self and any necessary equipment.Contribute to DTS documentation via updates and submittals.Secondary AccountabilitiesAssist in DTS-created training to disseminate technology knowledge.Enforce policies for IT security and best practices.QUALIFICATIONSEducation/TrainingBachelors degree in Computer Information Systems or related disciplineKnowledge/Skills/AbilitiesWorking knowledge to configure and troubleshoot:Microsoft Windows 10+Apple iOS, iPhones, iPadsMicrosoft Office 365Microsoft Teams or equivalent communication suiteDesktop/laptops and servers AV and video conferencing equipmentFamiliarity with basic concepts to triage and enhance functionality:Microsoft Intune, AirWatch MDM or equivalent mobile device managementMicrosoft ServerMicrosoft DefenderActive Directory including Group Policy ObjectsSANs and NASTCP/IP and networking conceptsCisco AnyConnect VPNRouters, Switches, Wireless Access PointsService management practices and tools such as Freshservice, ServiceNow, Jira, Bomgar, GoToAssist or equivalentStrong written and verbal communication skills and the ability to interact productively with cross functional users and teamsAbility to follow through and deliver complex projects to successful completionOther knowledge, skills, and abilities to be specifiedWork ExperienceMinimum of 2 years of relevant experience supporting 100+ users requredExperience with an Architecture, Engineering or Construction firm is a plus

Keywords: Charles Pankow Builders Ltd, Pasadena , IT Help Desk Support (Contract Role), Other , Pasadena, California